How To Fix FY076 - Unknown status &1 for referenced document &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FY - Payment Cards

• Message number: 076

• Message text: Unknown status &1 for referenced document &2

What causes this issue?

An unknown status was transmitted by the payment service provider for
the referenced document.

System Response

The settlement for this referenced document cannot be performed.

How to fix this error?

For more information about error messages in the payroll run, their
causes, and possible follow-up actions, see SAP Help Portal, under <LS>
SAP S/4HANA Cloud -> Product Assistance -> Finance -> Financial
Operations -> Receivables Management -> Accounts Receivable -> Schedule
Accounts Receivable Jobs -> Payment Card Billing</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FY076 - Unknown status &1 for referenced document &2 ?

  The SAP error message FY076, which states "Unknown status &1 for referenced document &2," typically occurs in the context of financial transactions, particularly when dealing with document postings or when trying to reference a financial document that has an unexpected or unrecognized status.
  Cause:
  
  Document Status Issues: The referenced document may have a status that is not recognized by the system. This can happen if the document has been deleted, reversed, or if it is in a status that is not valid for the operation you are trying to perform.
  Data Inconsistencies: There may be inconsistencies in the database, such as missing entries or corruption in the document status.
  Authorization Issues: The user may not have the necessary authorizations to view or process the document in question.
  Custom Development: If there are custom programs or enhancements in place, they may not be handling certain document statuses correctly.
  
  Solution:
  
  Check Document Status: Verify the status of the referenced document in the system. You can do this by using transaction codes like FB03 (Display Document) to see the current status and details of the document.
  Reprocess the Document: If the document is in an invalid status, you may need to reverse or reprocess it, depending on the business process.
  Review Authorizations: Ensure that the user has the necessary authorizations to access and process the document.
  Consult with Technical Support: If the issue persists, it may be necessary to consult with your SAP Basis or technical support team to check for any underlying data issues or to investigate custom code that may be affecting document processing.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), FB02 (Change Document), and FB01 (Post Document) to manage financial documents.
  SAP Documentation: Review SAP documentation related to financial accounting and document management for more context on how document statuses are managed.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues faced by other users, as they may provide insights or solutions that have worked for others.
  
  If you continue to experience issues, it may be beneficial to engage with SAP support for a more in-depth analysis of the problem.