How To Fix FTR_GENERAL585 - Incoming correspondence matched; correspondence completed automatically

SAP Error Message - Details

• Message type: E = Error

• Message class: FTR_GENERAL - Common messages for Correspondence object

• Message number: 585

• Message text: Incoming correspondence matched; correspondence completed automatically

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FTR_GENERAL585 - Incoming correspondence matched; correspondence completed automatically ?

  The SAP error message FTR_GENERAL585 indicates that incoming correspondence has been matched and processed automatically. This message typically arises in the context of financial transactions, particularly in the area of treasury and risk management, where incoming correspondence (such as bank statements or payment notifications) is matched with existing transactions in the system.
  Cause:
  
  Automatic Matching: The system has automatically matched incoming correspondence with existing transactions based on predefined criteria. This can happen when the system identifies that the details in the incoming correspondence correspond to a transaction already recorded in the system.
  Configuration Settings: The automatic matching process is influenced by the configuration settings in the SAP system, which define how correspondence should be matched with transactions.
  Data Consistency: The incoming data may have been formatted or structured in a way that aligns perfectly with the existing records, leading to automatic completion.
  
  Solution:
  
  Review Configuration: Check the configuration settings related to automatic correspondence matching in the SAP system. Ensure that the settings align with your business processes and requirements.
  Manual Review: If the automatic matching is not desired, you may need to review the incoming correspondence manually to ensure that it is processed according to your business rules.
  Adjust Matching Criteria: If the automatic matching is too aggressive or not accurate, consider adjusting the criteria used for matching. This may involve changing the rules or thresholds that determine when a match is made.
  Training and Documentation: Ensure that users are trained on how the automatic matching works and provide documentation on how to handle cases where they need to intervene manually.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with treasury and risk management, such as FTR_EDIT (to edit financial transactions) or FTR_DISPLAY (to display financial transactions).
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that provide solutions or workarounds for specific issues.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed. Other users may have encountered the same message and can provide insights or solutions.
  
  If the issue persists or if you require further assistance, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored guidance based on your specific system configuration and business processes.