How To Fix FTR_GENERAL563 - Negative acknowledgement received; resend correspondence

SAP Error Message - Details

• Message type: E = Error

• Message class: FTR_GENERAL - Common messages for Correspondence object

• Message number: 563

• Message text: Negative acknowledgement received; resend correspondence

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FTR_GENERAL563 - Negative acknowledgement received; resend correspondence ?

  The SAP error message FTR_GENERAL563 indicates that a negative acknowledgment was received for a correspondence that was sent out, which means that the recipient did not successfully receive or process the correspondence. This can occur in various contexts, such as when dealing with financial transactions, notifications, or other forms of communication within the SAP system.
  Causes:
  
  Network Issues: Temporary network problems may prevent the correspondence from being delivered successfully.
  Recipient System Issues: The system or application on the recipient's side may be down or experiencing issues.
  Incorrect Configuration: There may be configuration issues in the SAP system or the recipient's system that prevent successful communication.
  Data Format Issues: The data being sent may not conform to the expected format, leading to rejection.
  Authorization Issues: The recipient may not have the necessary permissions to receive or process the correspondence.
  
  Solutions:
  
  Resend the Correspondence: As the error suggests, you can attempt to resend the correspondence. Ensure that the data is correct and formatted properly.
  Check Network Connectivity: Verify that there are no network issues that could be affecting the communication between systems.
  Review Configuration Settings: Check the configuration settings in both the SAP system and the recipient's system to ensure they are set up correctly for correspondence.
  Monitor Recipient System: If possible, check the status of the recipient's system to ensure it is operational and able to receive correspondence.
  Check Logs: Review the application logs in SAP for any additional error messages or details that could provide more context about the failure.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the recipient's system for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check logs for more details on the error.
  Documentation: Refer to SAP documentation or help resources for specific details on the correspondence process and error handling.
  User Permissions: Ensure that the user sending the correspondence has the necessary permissions to do so.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.