How To Fix FTR_GENERAL561 - Negative acknowledgement received for unknown outgoing correspondence

SAP Error Message - Details

• Message type: E = Error

• Message class: FTR_GENERAL - Common messages for Correspondence object

• Message number: 561

• Message text: Negative acknowledgement received for unknown outgoing correspondence

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FTR_GENERAL561 - Negative acknowledgement received for unknown outgoing correspondence ?

  The SAP error message FTR_GENERAL561 indicates that a negative acknowledgment was received for an outgoing correspondence that is not recognized by the system. This typically occurs in the context of financial transactions, particularly in the area of treasury and risk management, where communication with external systems or partners is involved.
  Causes:
  
  Unknown Correspondence ID: The system is trying to process a correspondence that does not exist or is not recognized in the system.
  Configuration Issues: There may be misconfigurations in the settings related to the communication or correspondence processing.
  Data Integrity Issues: The data being sent may not match the expected format or content, leading to rejection by the receiving system.
  Network or Connectivity Issues: Problems with the network or the external system could lead to a failure in processing the correspondence.
  Version Mismatch: The version of the correspondence format being used may not be compatible with the receiving system.
  
  Solutions:
  
  Check Correspondence ID: Verify that the correspondence ID being processed is correct and exists in the system. Ensure that it has been generated properly.
  Review Configuration: Check the configuration settings for outgoing correspondence in the SAP system. Ensure that all necessary parameters are set correctly.
  Validate Data: Ensure that the data being sent in the correspondence is complete and adheres to the expected format. This may involve checking for missing fields or incorrect data types.
  Monitor Network Connectivity: Ensure that there are no network issues that could be affecting communication with the external system. Check logs for any connectivity errors.
  Consult Documentation: Review the documentation for the external system to ensure that the correspondence format and version are compatible.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context on the failure.
  Contact Support: If the issue persists, consider reaching out to SAP support or your system administrator for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FTR_EDIT, FTR_COM, or SLG1 for logging and monitoring.
  SAP Notes: Search for SAP Notes related to FTR_GENERAL561 for any known issues or patches that may address the problem.
  Documentation: Review the SAP Help Portal for detailed documentation on treasury and risk management functionalities, especially regarding correspondence processing.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.