How To Fix FTR_GENERAL560 - Acknowledgement received for unknown outgoing correspondence

SAP Error Message - Details

• Message type: E = Error

• Message class: FTR_GENERAL - Common messages for Correspondence object

• Message number: 560

• Message text: Acknowledgement received for unknown outgoing correspondence

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FTR_GENERAL560 - Acknowledgement received for unknown outgoing correspondence ?

  The SAP error message FTR_GENERAL560 ("Acknowledgement received for unknown outgoing correspondence") typically occurs in the context of the SAP Treasury and Risk Management module, particularly when dealing with outgoing correspondence related to financial transactions or instruments.
  Cause:
  This error message is generally triggered when the system receives an acknowledgment for a correspondence that it does not recognize or cannot match with any existing outgoing correspondence records. This can happen due to several reasons, including:
  
  Missing Correspondence Record: The outgoing correspondence may not have been created or may have been deleted.
  Incorrect Acknowledgment Reference: The acknowledgment received may reference an incorrect or non-existent correspondence ID.
  System Configuration Issues: There may be issues with the configuration of the correspondence settings in the SAP system.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to mismatched records.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Outgoing Correspondence:
  
  Verify if the outgoing correspondence was created successfully in the system. You can do this by checking the relevant transaction or report in SAP.
  Ensure that the correspondence ID referenced in the acknowledgment matches an existing record.
  
  
  
  Review Acknowledgment Details:
  
  Analyze the acknowledgment message to ensure it contains the correct reference and format. Check if there are any discrepancies in the data.
  
  
  
  System Configuration:
  
  Review the configuration settings for outgoing correspondence in the SAP system. Ensure that all necessary parameters are correctly set up.
  If you have recently made changes to the configuration, consider reverting those changes to see if it resolves the issue.
  
  
  
  Integration Checks:
  
  If your SAP system is integrated with other systems (e.g., third-party applications), ensure that the integration is functioning correctly and that data is being synchronized properly.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message. There may be known issues or updates that can help resolve the problem.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or transaction codes.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to Treasury and Risk Management, such as FTR_CREATE (Create Financial Transaction) and FTR_DISPLAY (Display Financial Transaction).
  Documentation: Review SAP documentation related to Treasury and Risk Management for more insights into how outgoing correspondence is managed.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.