How To Fix FSBP_CRM_INBOUND039 - Only one e-mail address permitted for contact person relationship

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_CRM_INBOUND -

• Message number: 039

• Message text: Only one e-mail address permitted for contact person relationship

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_CRM_INBOUND039 - Only one e-mail address permitted for contact person relationship ?

  The SAP error message FSBP_CRM_INBOUND039 indicates that there is an issue with the email address configuration for a contact person relationship in the SAP system. Specifically, it means that the system is set up to allow only one email address for a contact person, but the data being processed contains multiple email addresses.
  Cause:
  
  Multiple Email Addresses: The primary cause of this error is that the inbound data (e.g., from an external system or file) contains more than one email address for a single contact person.
  Data Format Issues: The data being imported may not be formatted correctly, leading to the system interpreting multiple entries as separate email addresses.
  Configuration Settings: The system configuration may be set to restrict contact persons to a single email address, which is a common practice to avoid confusion.
  
  Solution:
  
  Review the Data: Check the inbound data for the contact person relationship and ensure that only one email address is provided. If there are multiple email addresses, you will need to decide which one to keep and remove the others.
  Data Cleansing: If the data is coming from an external source, consider implementing a data cleansing process to ensure that only valid and singular email addresses are included before the data is sent to SAP.
  Adjust Configuration (if necessary): If your business requirements allow for multiple email addresses, you may need to review the configuration settings in SAP to see if it can be adjusted. However, this may require a deeper understanding of the business processes and implications.
  Error Handling: Implement error handling in your data import process to catch such issues before they reach the SAP system, allowing for easier troubleshooting and correction.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently updates its software, and there may be specific notes addressing this issue.
  Documentation: Review the SAP documentation related to contact person relationships and email address handling to understand the limitations and best practices.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that the data is being processed correctly without further errors.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.