How To Fix FSBP_CRM_INBOUND037 - Only one telephone number permitted for contact person relationship

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_CRM_INBOUND -

• Message number: 037

• Message text: Only one telephone number permitted for contact person relationship

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_CRM_INBOUND037 - Only one telephone number permitted for contact person relationship ?

  The SAP error message FSBP_CRM_INBOUND037 indicates that there is an issue with the data being processed related to contact person relationships in the SAP system. Specifically, this error occurs when there is an attempt to assign more than one telephone number to a contact person relationship, which is not allowed by the system's configuration.
  Cause:
  The primary cause of this error is that the inbound data (likely from an external system or interface) is attempting to create or update a contact person relationship with multiple telephone numbers for a single contact person. SAP's data model for contact person relationships typically allows only one telephone number per contact person.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Inbound Data: Check the data being sent to SAP for the contact person relationship. Ensure that only one telephone number is included for each contact person.
  
  
  Data Cleansing: If the data source contains multiple telephone numbers for a contact person, you will need to modify the data to ensure that only one telephone number is included. This may involve:
  
  Selecting the most relevant or primary telephone number.
  Consolidating multiple numbers into a single entry.
  
  
  
  Adjust Mapping Logic: If you are using middleware or an integration tool to send data to SAP, review the mapping logic to ensure that it correctly handles telephone numbers and enforces the one-to-one relationship.
  
  
  Testing: After making the necessary adjustments, test the inbound process again to ensure that the error does not occur.
  
  
  Consult Documentation: If you are unsure about the data structure or requirements, refer to the SAP documentation or consult with your SAP functional team for guidance on the expected format for contact person relationships.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Transaction Codes: Familiarize yourself with transaction codes related to contact management in SAP, such as BP (Business Partner) for managing business partner data.
  Data Model: Understanding the data model for business partners and contact persons in SAP can help prevent similar issues in the future.
  
  By following these steps, you should be able to resolve the error and ensure that your contact person relationships are correctly configured in SAP.