How To Fix FSBP_CRM_INBOUND020 - Action codes in nodes &1 and &2 must be the same

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_CRM_INBOUND -

• Message number: 020

• Message text: Action codes in nodes &1 and &2 must be the same

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_CRM_INBOUND020 - Action codes in nodes &1 and &2 must be the same ?

  The SAP error message FSBP_CRM_INBOUND020 indicates that there is a mismatch in action codes between two nodes in a data structure, typically when processing inbound data related to CRM (Customer Relationship Management) functionalities. This error usually arises during the integration of data from external systems into SAP CRM, such as when using middleware or during data uploads.
  Cause:
  The error occurs when the action codes specified in two different nodes of the inbound message do not match. This can happen due to:
  
  Incorrectly configured mapping in middleware (like SAP PI/PO).
  Data inconsistencies in the source system.
  Manual data entry errors.
  Issues in the data transformation process.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Inbound Data Structure:
  
  Review the inbound message structure to identify the nodes mentioned in the error message (nodes &1 and &2).
  Ensure that the action codes in these nodes are intended to be the same.
  
  
  
  Data Mapping Configuration:
  
  If you are using middleware, check the mapping configuration to ensure that the action codes are correctly mapped from the source system to the target nodes in SAP CRM.
  
  
  
  Data Validation:
  
  Validate the data being sent from the source system. Ensure that the action codes are consistent and correctly defined.
  
  
  
  Error Logs:
  
  Check the error logs in SAP for more detailed information about the inbound processing. This can provide insights into what went wrong.
  
  
  
  Testing:
  
  After making corrections, test the inbound process with a small set of data to ensure that the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific CRM module you are working with for any additional guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Action Codes: These are typically used to define the type of operation being performed (e.g., create, update, delete) on the data being processed.
  Middleware: If you are using SAP Process Integration (PI) or Process Orchestration (PO), ensure that the mappings and transformations are correctly set up.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the error message FSBP_CRM_INBOUND020.