How To Fix FSBP_CRM_INBOUND021 - Action code &2 is not supported in node &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_CRM_INBOUND -

• Message number: 021

• Message text: Action code &2 is not supported in node &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_CRM_INBOUND021 - Action code &2 is not supported in node &1 ?

  The SAP error message FSBP_CRM_INBOUND021 typically occurs in the context of the SAP CRM (Customer Relationship Management) system when there is an issue with the action code being processed in a specific node of the inbound processing framework. This error indicates that the action code specified is not supported for the given node.
  Cause:
  
  Unsupported Action Code: The action code specified in the inbound message is not valid for the node being processed. This could be due to a mismatch between the action code and the expected actions for that node.
  Configuration Issues: There may be configuration settings in the CRM system that do not support the action code for the specified node.
  Data Issues: The data being sent in the inbound message may not conform to the expected structure or values, leading to the system not recognizing the action code.
  
  Solution:
  
  Check Action Code: Verify that the action code being used is valid for the specified node. You can refer to the documentation or configuration settings to ensure that the action code is supported.
  Review Configuration: Check the configuration settings in the CRM system for the inbound processing framework. Ensure that the action codes and nodes are correctly defined and mapped.
  Data Validation: Validate the data being sent in the inbound message. Ensure that it adheres to the expected format and values for the action code and node.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions for common issues.
  Debugging: If you have access to the system, consider debugging the inbound processing to identify where the error is occurring and what specific data is causing the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM inbound processing to understand the valid action codes and nodes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and SLG1 for logging to help troubleshoot the issue.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.