How To Fix FSBP_CRM_INBOUND017 - BP &1 does not have any address-independent communication data

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_CRM_INBOUND -

• Message number: 017

• Message text: BP &1 does not have any address-independent communication data

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_CRM_INBOUND017 - BP &1 does not have any address-independent communication data ?

  The SAP error message FSBP_CRM_INBOUND017 indicates that the Business Partner (BP) specified does not have any address-independent communication data. This typically means that the system is unable to find any communication details (like email, phone number, etc.) associated with the Business Partner in question.
  Cause:
  
  Missing Communication Data: The Business Partner may not have any communication data (like email addresses, phone numbers, etc.) maintained in the system.
  Incorrect Business Partner: The Business Partner ID provided in the transaction may be incorrect or does not exist in the system.
  Data Synchronization Issues: If the data is being transferred from another system (like CRM to ERP), there may be synchronization issues leading to missing data.
  Configuration Issues: There may be configuration settings that prevent the communication data from being displayed or transferred.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Go to the Business Partner transaction (e.g., BP) and enter the Business Partner ID.
  Verify if the communication data (like email, phone numbers) is maintained under the relevant roles (e.g., Customer, Vendor).
  
  
  
  Maintain Communication Data:
  
  If the communication data is missing, you can add it by editing the Business Partner details.
  Ensure that you are in the correct role view where communication data can be maintained.
  
  
  
  Verify Business Partner ID:
  
  Double-check the Business Partner ID you are using in the transaction to ensure it is correct.
  
  
  
  Check Data Transfer:
  
  If this error occurs during data transfer (e.g., from CRM to ERP), check the data transfer logs for any errors or issues.
  Ensure that the data synchronization process is functioning correctly.
  
  
  
  Consult Configuration:
  
  If the issue persists, consult with your SAP Basis or configuration team to check if there are any settings that might be affecting the visibility or transfer of communication data.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  If necessary, contact SAP support for further assistance.
  
  
  
  Related Information:
  
  Business Partner Roles: Ensure that the Business Partner has the appropriate roles assigned that allow for communication data to be maintained.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), and possibly others related to data maintenance and synchronization.
  Documentation: Review SAP documentation related to Business Partner management for best practices on maintaining communication data.
  
  By following these steps, you should be able to resolve the error and ensure that the Business Partner has the necessary communication data maintained in the system.