How To Fix FR370 - Key for access to the dunning data is incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: FR - Messages for FI Reporting

• Message number: 370

• Message text: Key for access to the dunning data is incomplete

What causes this issue?

You have attempted to access dunning master data. Access was carried
out with the following key:
Company code: &V1&
Customer: &V2&

System Response

Abnormal termination of processing since the key is incomplete. The
company code and/or the customer number is missing. However, the key
should be completed during this access.

How to fix this error?

Contact the person responsible for the support of this program in your
company.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FR370 - Key for access to the dunning data is incomplete ?

  The SAP error message FR370, which states "Key for access to the dunning data is incomplete," typically occurs in the context of dunning processes in SAP Financial Accounting (FI). This error indicates that the system is unable to find the necessary dunning data because the key fields required for accessing that data are not fully populated or are missing.
  Causes:
  
  Missing Key Fields: The dunning data access key may require certain fields (like customer number, company code, dunning area, etc.) to be filled in, and if any of these fields are incomplete, the error will occur.
  Incorrect Configuration: The dunning procedure may not be correctly configured, leading to incomplete keys being generated.
  Data Inconsistencies: There may be inconsistencies in the master data or dunning data that prevent the system from accessing the required information.
  Custom Developments: If there are custom programs or enhancements in place, they might not be handling the dunning data correctly.
  
  Solutions:
  
  Check Key Fields: Verify that all required fields for the dunning data access are filled in correctly. This includes checking the customer master data and ensuring that all relevant information is complete.
  Review Dunning Configuration: Go to the dunning configuration settings in SAP (transaction code OBA4) and ensure that the dunning procedure is set up correctly. Make sure that all necessary parameters are defined.
  Data Consistency Check: Run consistency checks on the customer master data and dunning data to identify any discrepancies. You can use transaction codes like FD32 (Customer Master) to check the customer data.
  Debugging: If the issue persists, consider debugging the program or transaction that is generating the error to identify where the key is being constructed and why it is incomplete.
  Consult Documentation: Review SAP documentation or notes related to dunning processes for any known issues or additional configuration steps that may be required.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a recurring problem.
  
  Related Information:
  
  Dunning Process: Understand the dunning process in SAP, which involves sending reminders to customers for overdue payments. Familiarize yourself with the dunning levels and procedures.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  F150: Dunning Run
  FD32: Display Customer Master
  OBD2: Dunning Areas
  
  
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the FR370 error in your SAP system.