How To Fix FQ336 - Selected bank details for customer &1 are not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: FQ - Payment Requests and Payment Program

• Message number: 336

• Message text: Selected bank details for customer &1 are not valid

What causes this issue?

The bank details were copied from the template document. Checking of
bank details from the template was activated.
You want to use bank details for a customer for payment, but these bank
details are not in the customer master record or are no longer valid.

System Response

The request cannot be saved.

How to fix this error?

If the bank details do not currently exist in the master record but are
to be retained, you can confirm this by accessing the payer data (Ctrl +
F10) or by deriving valid bank details by entering the customer again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FQ336 - Selected bank details for customer &1 are not valid ?

  The SAP error message FQ336 indicates that the selected bank details for a customer (identified by the customer number &1) are not valid. This error typically arises during financial transactions, such as when processing payments or creating invoices, where valid bank details are required.
  Causes:
  
  Invalid Bank Details: The bank account information associated with the customer may be incorrect or incomplete. This could include wrong account numbers, invalid bank codes, or missing information.
  Inactive Bank Account: The bank account may have been marked as inactive or deleted in the system.
  Customer Master Data Issues: The customer master data may not be properly maintained, leading to inconsistencies in the bank details.
  Bank Account Not Assigned: The bank account may not be assigned to the customer in the relevant company code or may not be linked to the correct payment method.
  Authorization Issues: The user may not have the necessary permissions to access or modify the bank details.
  
  Solutions:
  
  Verify Bank Details: Check the bank details for the customer in the customer master record. Ensure that all required fields are filled out correctly and that the information is up to date.
  
  Transaction Code: FD02 (Change Customer) or FD03 (Display Customer)
  
  
  Check Account Status: Ensure that the bank account is active and has not been marked for deletion. You can do this by checking the bank account status in the relevant transaction.
  Reassign Bank Account: If the bank account is not assigned to the customer, you may need to assign it. Ensure that the bank account is linked to the correct company code and payment method.
  Review Customer Master Data: Ensure that the customer master data is complete and accurate. If necessary, update the customer information.
  Consult with IT or SAP Support: If the issue persists, consult with your IT department or SAP support team to investigate further. They may need to check for any underlying configuration issues or system errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD01 (Create Customer), FD02 (Change Customer), and FD03 (Display Customer) for managing customer master data.
  Bank Master Data: Understand how bank master data is maintained in SAP, including the relationship between customers and their bank accounts.
  Payment Methods: Review the payment methods assigned to the customer and ensure they are compatible with the bank details provided.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to identify and resolve the issue causing the FQ336 error message in SAP.