How To Fix FMLGD712 - No open items exist for company code &1/customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FMLGD -

• Message number: 712

• Message text: No open items exist for company code &1/customer &2

What causes this issue?

You want to clear open items with a customer bank credit memo. However,
no open items exist for customer &V2& in company code &V1&. A clearing
of the received payment on open items cannot take place.

System Response

If no setting exists for this event (message 712) in the Customizing for
error events the system cannot execute the posting automatically.
Otherwise the system executes the posting in accordance with the setting
for message 712.

How to fix this error?

You should define posting type 01 (customer down payment) for the
handling of this error event. This enables you to update the payment
automatically without clearing the open items.
If such customer down payments should be posted on the customer already
determined, you must define an account assignment profile for the
handling of this error event for which neither a customer or a company
code is specified. Note that an account assignment profile in which
neither a customer nor a company code is specified can only be used for
error events 712 and 713.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FMLGD712 - No open items exist for company code &1/customer &2 ?

  The SAP error message FMLGD712 indicates that there are no open items for the specified company code and customer. This error typically occurs when you are trying to perform a transaction that requires open items to be present, such as clearing or processing payments, but the system cannot find any relevant open items for the specified customer in the given company code.
  Cause:
  
  
  No Open Items: The most straightforward cause is that there are indeed no open items for the specified customer in the specified company code. This could be due to:
  
  All invoices have been paid.
  Invoices have been cleared or settled.
  The customer has no outstanding balances.
  
  
  
  Incorrect Company Code or Customer: The company code or customer number entered may be incorrect, leading to the system not finding any open items.
  
  
  Data Synchronization Issues: There may be a delay or issue in data synchronization, especially in systems that integrate with other applications or databases.
  
  
  Document Deletion: Open items may have been deleted or archived, which can also lead to this error.
  
  
  Solution:
  
  
  Verify Open Items: Check the customer account in the specified company code to confirm whether there are indeed any open items. You can do this by:
  
  Using transaction code FBL5N (Customer Line Item Display) to view the open items for the customer.
  Ensuring that you are looking at the correct company code.
  
  
  
  Check Input Data: Double-check the company code and customer number you are using in your transaction. Ensure that they are correct and correspond to the intended records.
  
  
  Review Payment History: If you expect there to be open items, review the payment history and any recent transactions that may have cleared the items.
  
  
  Consult with Finance Team: If you believe there should be open items, consult with your finance or accounting team to investigate any potential issues with document processing or data integrity.
  
  
  System Check: If you suspect a system issue, check for any ongoing issues with the SAP system or consult your IT support team to ensure that there are no underlying problems affecting data visibility.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL5N: Customer Line Item Display
  FB03: Display Document
  F-28: Post Incoming Payments
  F-32: Clear Customer
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  
  
  Documentation: Review SAP documentation or user manuals related to customer account management and open item processing for further insights.
  
  
  By following these steps, you should be able to identify the cause of the FMLGD712 error and take appropriate action to resolve it.