How To Fix FMLGD711 - No open items exist for payment; customer is not known

SAP Error Message - Details

• Message type: E = Error

• Message class: FMLGD -

• Message number: 711

• Message text: No open items exist for payment; customer is not known

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

If no setting exists for this event (message 711) in the Customizing for
error events and no basic setting exists either for the handling of
errors with customer bank credit memos (message 700), the system cannot
execute the posting automatically.
Otherwise the system executes the posting in accordance with the setting
for message 711 or 700.

How to fix this error?

You should define posting type 01 (customer down payment) for the
handling of error event 711. This enables you to update the payment
automatically without clearing the open items.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FMLGD711 - No open items exist for payment; customer is not known ?

  The SAP error message FMLGD711 indicates that there are no open items available for payment for a specific customer, and the system does not recognize the customer in question. This error typically arises in the context of financial transactions, particularly when attempting to process payments or clear open items in accounts receivable.
  Causes:
  
  Customer Not Found: The customer ID or account number you are trying to process does not exist in the system.
  No Open Items: The customer may exist, but there are no open invoices or items available for payment.
  Incorrect Data Entry: There may be a typo or incorrect information entered when trying to reference the customer.
  Customer Status: The customer account may be blocked or inactive, preventing any transactions.
  Data Synchronization Issues: If the system is integrated with other systems, there may be a delay or issue in data synchronization.
  
  Solutions:
  
  Verify Customer Information: Check the customer ID or account number for accuracy. Ensure that you are using the correct identifier.
  Check Customer Status: Look into the customer master data to ensure that the customer is active and not blocked.
  Review Open Items: Use transaction codes like FBL5N (Customer Line Item Display) to check if there are any open items for the customer. If there are none, you may need to create an invoice or other relevant document.
  Data Entry Correction: If there was a typo or incorrect entry, correct it and try processing the payment again.
  Consult with IT or SAP Support: If the issue persists, it may be necessary to consult with your IT department or SAP support to investigate any underlying system issues or data synchronization problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL5N: Customer Line Item Display
  FD03: Display Customer
  FBL1N: Vendor Line Item Display (if applicable)
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary permissions to view customer data and process payments.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.