How To Fix FMLGD703 - You are not allowed to clear open items for more than one customer

SAP Error Message - Details

• Message type: E = Error

• Message class: FMLGD -

• Message number: 703

• Message text: You are not allowed to clear open items for more than one customer

What causes this issue?

You want to clear several open items with a customer bank credit memo as
the open items were posted on different customers.

System Response

If no setting exists for this event (message 703) in the Customizing for
error events and no basic setting exists either for the handling of
errors with customer bank credit memos (message 700), the system cannot
execute the posting automatically.
Otherwise the system executes the posting in accordance with the setting
for message 703 or 700.

How to fix this error?

You should define posting type 01 (customer down payment) for the
handling of error event 703. This enables you to update the payment
automatically without clearing the open items.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FMLGD703 - You are not allowed to clear open items for more than one customer ?

  The SAP error message FMLGD703, which states "You are not allowed to clear open items for more than one customer," typically occurs when a user attempts to clear open items in the system that belong to multiple customers in a single transaction. This is a restriction in SAP to ensure that financial transactions are properly managed and that the integrity of customer accounts is maintained.
  Cause:
  
  Multiple Customers: The primary cause of this error is that the user is trying to clear open items that are associated with more than one customer account in a single clearing transaction.
  Transaction Type: The transaction being used (e.g., F-32 for clearing) is designed to handle only one customer at a time.
  Configuration Settings: There may be specific configuration settings in the SAP system that enforce this restriction.
  
  Solution:
  
  Single Customer Clearing: Ensure that you are only selecting open items for a single customer when performing the clearing operation. If you need to clear items for multiple customers, you will need to do this in separate transactions.
  Review Open Items: Check the list of open items you are trying to clear and make sure they all belong to the same customer. If they do not, separate them accordingly.
  Use the Correct Transaction: Make sure you are using the appropriate transaction code for clearing. For example, use F-32 for clearing customer accounts.
  Consult with SAP Support: If you believe that the error is occurring incorrectly or if you need to clear items for multiple customers for a specific business reason, consult with your SAP support team or administrator. They may be able to provide additional insights or make necessary adjustments to the system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-32 (Clear Customer), F-44 (Clear Vendor), and others that pertain to clearing items.
  SAP Documentation: Review SAP documentation or help files related to clearing open items and customer account management for more detailed guidance.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform clearing operations, as restrictions may also be related to user authorizations.
  
  By following these steps, you should be able to resolve the FMLGD703 error and successfully clear open items for a single customer.