How To Fix FKKPREP162 - Trigger &1 for prepaid account &2 was deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKPREP - Prepaid Functions

• Message number: 162

• Message text: Trigger &1 for prepaid account &2 was deleted

What causes this issue?

When a prepaid account is closed, two triggers for the closing
operations are updated in table FKKPREPACC_CLOSE.
The E trigger initiates the first processing.
The F trigger is responsible for final processing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The E trigger can be processed immediately. In the case of the F
trigger, an amount of time that is defined in Customizing has to elapse
before it can be processed. Once a trigger is processed successfully,
the system deletes it. As soon as a prepaid account has no more
triggers, you can archive the closed prepaid account.
For manual postprocessing, you use transaction FP40P (see the SAP Easy
Access screen under <LS>Account -> Prepaid -> Process Prepaid Balance</>
).

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKPREP162 - Trigger &1 for prepaid account &2 was deleted ?

  The SAP error message FKKPREP162 indicates that a trigger for a prepaid account has been deleted. This typically occurs in the context of SAP's Contract Accounts Receivable and Payable (FI-CA) module, which manages customer accounts, including prepaid accounts.
  Cause:
  The error message is triggered when the system attempts to process a prepaid account that has had its associated trigger deleted. Triggers in SAP are used to manage events related to account processing, such as billing or payment processing. If a trigger is deleted, the system cannot execute the necessary actions for that prepaid account.
  Possible Causes:
  
  Manual Deletion: A user may have manually deleted the trigger associated with the prepaid account.
  System Error: There may have been a system error or inconsistency that led to the deletion of the trigger.
  Data Migration: If data was migrated from another system or during an upgrade, triggers may not have been properly recreated.
  Configuration Issues: Incorrect configuration settings in the FI-CA module may lead to triggers being improperly managed.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Trigger Status: Verify the status of the trigger for the prepaid account in question. You can do this by navigating to the relevant transaction in SAP (e.g., using transaction code FPAR or FQEVENT).
  
  
  Recreate the Trigger: If the trigger has been deleted, you may need to recreate it. This can often be done through the same transaction where you check the trigger status.
  
  
  Review Change Logs: Check the change logs to see who deleted the trigger and why. This can help in understanding if it was a manual action or a system issue.
  
  
  Consult Documentation: Review SAP documentation or notes related to the FKKPREP162 error for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists or if you are unsure how to proceed, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPAR (for managing prepaid accounts) and FQEVENT (for managing events and triggers).
  SAP Notes: Search for SAP Notes related to FKKPREP162 for any known issues or fixes.
  FI-CA Configuration: Review the configuration settings in the FI-CA module to ensure that triggers are set up correctly.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to restore the functionality of the prepaid account.