How To Fix FKKINV392 - Clarification case &1 was created, no postprocessing necessary

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 392

• Message text: Clarification case &1 was created, no postprocessing necessary

What causes this issue?

Clarification case &V1& was created for billing document &V2&. This
clarification case qualifies the billing document as 'invoicable.'

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

No new plausibility check is made for the billing document in Invoicing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV392 - Clarification case &1 was created, no postprocessing necessary ?

  The SAP error message FKKINV392 indicates that a clarification case has been created for an invoice, and it states that no post-processing is necessary. This message typically arises in the context of the SAP Convergent Invoicing (CI) or Contract Accounts Receivable and Payable (FI-CA) modules, where invoices may require clarification due to discrepancies or issues that need to be resolved.
  Cause:
  The message is informational rather than an error. It is triggered when:
  
  An invoice has been processed, and a clarification case has been created to address a specific issue related to that invoice.
  The system has determined that no further action is required for the clarification case, meaning that the issue has been acknowledged, and the invoice can proceed without additional processing.
  
  Solution:
  Since this message is informational, there is typically no action required. However, if you are looking to ensure that everything is in order, you can take the following steps:
  
  Review the Clarification Case: Check the details of the clarification case to understand why it was created. This can provide insights into any underlying issues that may need attention.
  Monitor the Invoice Status: Ensure that the invoice is in the correct status and that any necessary follow-up actions have been completed.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines regarding clarification cases to ensure compliance with any required processes.
  Communicate with Relevant Teams: If there are concerns about the invoice or the clarification case, communicate with the finance or billing teams to clarify any outstanding issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to review related transactions.
  Clarification Cases: Familiarize yourself with how clarification cases are managed in your SAP system, including how they are created, processed, and resolved.
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or updates related to this message.
  
  In summary, the FKKINV392 message indicates that a clarification case has been created, and no further action is required. It is essential to review the case details and ensure that the invoice processing is on track.