How To Fix FKKINV393 - Clarification case &1 was created, postprocessing necessary

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 393

• Message text: Clarification case &1 was created, postprocessing necessary

What causes this issue?

Plausibility checks on billing document &V2& discovered an exception,
which caused clarification case &V1& to be created.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

It is not possible for the billing document to be invoiced
automatically. You can invoice the document in dialog mode or clarify
the clarification case manually before invoicing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV393 - Clarification case &1 was created, postprocessing necessary ?

  The SAP error message FKKINV393 indicates that a clarification case has been created for an invoice, and postprocessing is necessary. This typically occurs in the context of SAP's Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and billing processes.
  Cause:
  The error message is triggered when there are discrepancies or issues with an invoice that require further investigation or clarification. Common causes include:
  
  Missing or Incorrect Data: There may be missing or incorrect information in the invoice that needs to be corrected.
  Payment Issues: There could be issues related to payments, such as partial payments or disputes.
  Configuration Issues: Incorrect configuration settings in the FI-CA module may lead to the creation of clarification cases.
  Business Rules: Certain business rules or validations may have been triggered, necessitating a clarification case.
  
  Solution:
  To resolve the issue indicated by the FKKINV393 message, follow these steps:
  
  
  Review the Clarification Case: Use transaction code FKKCL to review the details of the clarification case. This will provide insights into what specific issues need to be addressed.
  
  
  Analyze the Invoice: Check the invoice associated with the clarification case for any discrepancies or missing information. Ensure that all required fields are filled out correctly.
  
  
  Correct Data: If you identify any errors or missing data, correct them in the invoice. This may involve adjusting amounts, correcting customer details, or updating payment information.
  
  
  Postprocessing: After making the necessary corrections, you may need to perform postprocessing actions. This can include reprocessing the invoice or clearing the clarification case.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling clarification cases in FI-CA.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKKINV (for invoice processing) and FKKCL (for clarification cases).
  SAP Notes: Check SAP Notes for any known issues or updates related to the FKKINV393 message.
  Training: Consider training sessions or resources on FI-CA processes to better understand how to handle invoices and clarification cases.
  
  By following these steps, you should be able to address the FKKINV393 error and ensure that the necessary postprocessing is completed.