How To Fix FKKINV370 - Clarification case &1 (category &2) will be closed by invoicing

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 370

• Message text: Clarification case &1 (category &2) will be closed by invoicing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV370 - Clarification case &1 (category &2) will be closed by invoicing ?

  The SAP error message FKKINV370 indicates that a clarification case in the context of invoicing is being closed automatically due to the invoicing process. This message typically arises in the context of contract accounts receivable and payable (FI-CA) when there are issues related to the invoicing of a customer or a specific transaction.
  Cause:
  The error message FKKINV370 can occur due to several reasons, including:
  
  Incomplete Clarification Case: The clarification case may not have been fully resolved or addressed before the invoicing process was initiated.
  Invoicing Process Triggered: The system automatically closes the clarification case when an invoice is generated, which may not be the intended behavior if the case still requires attention.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how clarification cases are handled during invoicing.
  Data Inconsistencies: There could be inconsistencies in the data related to the clarification case or the associated customer account.
  
  Solution:
  To resolve the FKKINV370 error, consider the following steps:
  
  Review the Clarification Case: Check the details of the clarification case (case number &1 and category &2) to ensure that all necessary actions have been taken and that it is ready to be closed.
  Check Invoicing Settings: Review the configuration settings related to invoicing and clarification cases in the SAP system. Ensure that the settings align with your business processes.
  Manual Closure: If the clarification case needs to remain open for further review, you may need to manually intervene and close the invoicing process or adjust the case status before proceeding with invoicing.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling clarification cases and invoicing in your version of SAP.
  Contact SAP Support: If the issue persists or if you are unsure about the configuration, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKKINV (for invoicing) and FKKCL (for clarification cases) to navigate the system effectively.
  SAP Notes: Check for any SAP Notes related to FKKINV370 for additional insights or patches that may address known issues.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to address the FKKINV370 error and ensure that your invoicing and clarification processes function smoothly.