How To Fix FKKINV368 - Clarif. case being created for invoicing document for contract acct &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 368

• Message text: Clarif. case being created for invoicing document for contract acct &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV368 - Clarif. case being created for invoicing document for contract acct &1 ?

  The SAP error message FKKINV368 typically occurs in the context of contract accounts receivable and payable (FI-CA) when there is an issue with the creation of a clarification case for an invoicing document. This error can arise due to various reasons, and understanding the cause and potential solutions is essential for resolving it.
  Cause:
  
  Missing or Incomplete Data: The invoicing document may be missing required data or may not be properly configured in the system.
  Contract Account Issues: There may be issues related to the contract account, such as it being locked, inactive, or not properly set up.
  Configuration Issues: There could be configuration problems in the FI-CA module that prevent the creation of the clarification case.
  Authorization Issues: The user may not have the necessary authorizations to create a clarification case for the specified invoicing document.
  System Errors: There may be underlying system errors or inconsistencies in the database that are causing the issue.
  
  Solution:
  
  Check Data Completeness: Review the invoicing document and ensure that all required fields are filled out correctly. Make sure that the contract account is active and properly configured.
  Review Contract Account Settings: Verify the status of the contract account. Ensure it is not locked or inactive. Check if the account is set up correctly in the system.
  Configuration Review: Consult with your SAP FI-CA configuration team to ensure that the settings related to clarification cases and invoicing documents are correctly configured.
  Authorization Check: Ensure that the user attempting to create the clarification case has the necessary authorizations. This may involve checking user roles and permissions in the SAP system.
  System Logs and Traces: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error message. SAP frequently updates its knowledge base with solutions for known issues.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without affecting production data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKKINV (for invoicing) and FKKCL (for clarification cases).
  Documentation: Review SAP documentation related to FI-CA and clarification cases for more detailed information on the processes involved.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the FKKINV368 error and implement a suitable solution.