How To Fix FKKINV369 - Invoicing document can be created according to user decision

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 369

• Message text: Invoicing document can be created according to user decision

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV369 - Invoicing document can be created according to user decision ?

  The SAP error message FKKINV369 indicates that an invoicing document cannot be created based on the user decision. This error typically arises in the context of contract accounts receivable and payable (FI-CA) when there are issues related to the invoicing process.
  Cause:
  The error can be caused by several factors, including:
  
  
  User Decision: The user may have made a decision in the system that prevents the creation of the invoicing document. This could be due to a manual intervention or a specific setting in the system.
  
  
  Incomplete Data: Required data for creating the invoicing document may be missing or incomplete. This could include customer information, contract details, or billing data.
  
  
  Configuration Issues: There may be configuration settings in the FI-CA module that restrict the creation of invoices under certain conditions.
  
  
  Status of the Document: The status of the underlying document (e.g., contract, service order) may not allow for invoicing. For example, if the document is in a status that does not permit invoicing, this error will occur.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create an invoicing document.
  
  
  Solution:
  To resolve the FKKINV369 error, consider the following steps:
  
  
  Review User Decisions: Check if there are any user decisions that have been made that would prevent the creation of the invoicing document. If necessary, revert or change the decision.
  
  
  Check Data Completeness: Ensure that all required data for the invoicing document is complete and accurate. This includes verifying customer details, contract information, and any other relevant data.
  
  
  Examine Document Status: Look at the status of the underlying documents. If they are not in a state that allows for invoicing, you may need to change their status or resolve any issues.
  
  
  Configuration Review: Consult with your SAP FI-CA configuration team to review the settings related to invoicing. Ensure that the configuration allows for the creation of invoices under the current circumstances.
  
  
  Authorization Check: Verify that the user attempting to create the invoicing document has the necessary authorizations. If not, work with your SAP security team to grant the required permissions.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in FI-CA, such as FKKINV (for invoicing) and FBL5N (for customer line items).
  Documentation: Review SAP documentation related to FI-CA invoicing processes for additional insights and best practices.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have taken to resolve it.
  
  By following these steps, you should be able to identify the root cause of the FKKINV369 error and implement an appropriate solution.