How To Fix FKKINV360 - Source document &1 &2 is in the clarification process and is on hold

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 360

• Message text: Source document &1 &2 is in the clarification process and is on hold

What causes this issue?

For source document &V1& &V2&, there is an open clarification case &V3&
that has the processing status 'on hold.' Based on this status, the
system should not invoice the source document.

System Response

The system does not consider this source document when invoicing the
associated contract account.

How to fix this error?

To be able to invoice the source document, you can:
Process the clarification case and set its status to 'clarified' before
invoicing again.
Start invoicing in dialog mode and manually select the source document
for invoicing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV360 - Source document &1 &2 is in the clarification process and is on hold ?

  The SAP error message FKKINV360 indicates that a source document (such as an invoice or billing document) is currently in the clarification process and is on hold. This typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when there are issues that need to be resolved before the document can be processed further.
  Cause:
  
  Clarification Process: The document is under review due to discrepancies or issues that need clarification. This could be due to missing information, incorrect data, or disputes related to the invoice.
  On Hold Status: The document has been flagged as "on hold" to prevent further processing until the issues are resolved.
  Configuration Issues: There may be specific configurations in the system that dictate when a document should enter the clarification process.
  
  Solution:
  
  Review the Document: Check the source document (identified by &1 and &2 in the error message) for any discrepancies or missing information. This may involve reviewing the details of the invoice or billing document.
  Clarification Process: Follow the established procedures for the clarification process. This may involve communicating with relevant stakeholders (e.g., customers, internal departments) to resolve the issues.
  Release from Hold: Once the issues are resolved, the document can be released from the hold status. This may require specific actions in the SAP system, such as changing the status of the document or providing the necessary information.
  Consult Documentation: Refer to SAP documentation or user manuals for specific steps on how to handle documents in the clarification process.
  Contact Support: If the issue persists or if you are unsure how to proceed, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing invoices and billing documents, such as FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display).
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  User Roles: Ensure that you have the appropriate user roles and permissions to access and modify the documents in question.
  Training: Consider training sessions or workshops on SAP FI-CA or related modules to better understand the processes involved.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.