How To Fix FKKINV360 - Source document &1 &2 is in the clarification process and is on hold

FKKINV360 - Overview

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 360

• Message text: Source document &1 &2 is in the clarification process and is on hold

What causes this issue?

For source document &V1& &V2&, there is an open clarification case &V3&
that has the processing status 'on hold.' Based on this status, the
system should not invoice the source document.

System Response

The system does not consider this source document when invoicing the
associated contract account.

How to fix this error?

To be able to invoice the source document, you can:
Process the clarification case and set its status to 'clarified' before
invoicing again.
Start invoicing in dialog mode and manually select the source document
for invoicing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV360 - Source document &1 &2 is in the clarification process and is on hold ?

  The SAP error message FKKINV360 indicates that a source document (such as an invoice or billing document) is currently in the clarification process and is on hold. This typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when there are issues that need to be resolved before the document can be processed further.
  
  Cause:
  
  Clarification Process: The document is under review due to discrepancies or issues that need clarification. This could be due to missing information, incorrect data, or disputes related to the invoice.
  On Hold Status: The document has been flagged as "on hold" to prevent further processing until the issues are resolved.
  
  Configuration Issues: There may be specific configurations in the system that dictate when a document should enter the clarification process.
  
  
  Solution:
  
  Review the Document: Check the source document (identified by &1 and &2 in the error message) for any discrepancies or missing information. This