How To Fix FKKINV361 - Contract account &1 locked from &2 to &3; clarification case exists

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 361

• Message text: Contract account &1 locked from &2 to &3; clarification case exists

What causes this issue?

System Response

There is an invoicing lock for the contract account and this prevents
the contract account from being processed in mass invoicing. There is
already a clarification case, &V4&, for this situation.

How to fix this error?

You have the following options:
You can run invoicing for the contract account in dialog mode.
You can process the contract account using mass invoicing after the
invoicing lock expires.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

.&SYS_ADMIN&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV361 - Contract account &1 locked from &2 to &3; clarification case exists ?

  The SAP error message FKKINV361 indicates that a contract account is locked for a specific period due to an existing clarification case. This typically occurs in the context of contract accounts receivable and payable (FI-CA) when there are unresolved issues or discrepancies that need to be addressed before further processing can occur.
  Cause:
  
  Clarification Case Exists: The primary reason for this error is that there is an open clarification case associated with the contract account. This could be due to various reasons such as billing disputes, payment discrepancies, or other issues that require resolution.
  Lock Period: The account is locked from a specific start date (&2) to an end date (&3), indicating that the lock is time-bound and related to the clarification case.
  
  Solution:
  
  
  Review Clarification Case: 
  
  Navigate to the clarification case management in SAP and review the details of the case associated with the contract account. 
  Identify the reason for the clarification and gather any necessary documentation or information needed to resolve the issue.
  
  
  
  Resolve the Issue: 
  
  Work with the relevant stakeholders (e.g., billing department, customer service) to resolve the underlying issue that led to the clarification case.
  This may involve correcting billing errors, processing payments, or addressing customer inquiries.
  
  
  
  Close the Clarification Case: 
  
  Once the issue is resolved, ensure that the clarification case is properly closed in the system. This should remove the lock on the contract account.
  You may need to follow specific procedures in your organization to formally close the case.
  
  
  
  Check Lock Status: 
  
  After closing the clarification case, check the status of the contract account to confirm that it is no longer locked and that you can proceed with the necessary transactions.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing clarification cases, such as:
  
  FQZ0: Display Clarification Cases
  FQZ1: Create Clarification Case
  FQZ2: Change Clarification Case
  
  
  
  Documentation: Refer to SAP documentation or your organization's internal guidelines for handling clarification cases and contract account management.
  
  
  User Roles: Ensure that you have the appropriate permissions to view and manage clarification cases and contract accounts in SAP.
  
  
  By following these steps, you should be able to resolve the FKKINV361 error and unlock the contract account for further processing.