How To Fix FKKEXC306 - Offline branch/agent &1 unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 306

• Message text: Offline branch/agent &1 unknown

What causes this issue?

The <DS:XEXTC_KK>offline branch</> or
<DS:GLOS.446073555C85004CE10000000A155435>agent </> &V1& does not exist.

System Response

Processing must be terminated.

How to fix this error?

Correct your entry or contact your system administrator.

Procedure for System Administrators

INCLUDE FICA_NA_CUST_FPCJM_2 OBJECT DOKU ID TX
INCLUDE FICA_NA_CUST_FPCJM_EX_2 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC306 - Offline branch/agent &1 unknown ?

  The SAP error message FKKEXC306 indicates that there is an issue related to an "offline branch/agent" that is not recognized in the system. This error typically arises in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when dealing with branch or agent data that is not properly configured or recognized.
  Cause:
  
  Unknown Branch/Agent: The error suggests that the system is trying to reference a branch or agent that does not exist in the database or is not properly defined.
  Configuration Issues: There may be missing or incorrect configuration settings for the branch or agent in the system.
  Data Synchronization: If the system is set up to work with offline branches or agents, there may be issues with data synchronization between the online and offline systems.
  Authorization Issues: The user may not have the necessary authorizations to access the branch or agent data.
  
  Solution:
  
  
  Check Configuration:
  
  Verify that the branch or agent in question is correctly configured in the system. This includes checking the master data for the branch/agent.
  Ensure that the branch/agent is active and not marked as inactive or deleted.
  
  
  
  Data Validation:
  
  Validate the data being used in the transaction that triggered the error. Ensure that the branch/agent ID is correct and exists in the system.
  
  
  
  Synchronization:
  
  If you are using an offline system, ensure that the data has been properly synchronized with the online system. This may involve running synchronization jobs or processes.
  
  
  
  Authorization Check:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access the branch/agent data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific module you are working with (e.g., FI-CA, Convergent Charging) for any additional troubleshooting steps or known issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction data.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to branch/agent management, such as FQ1A (for managing agents) or FQ1B (for managing branches).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the cause of the FKKEXC306 error in your SAP system.