How To Fix FKKEXC306 - Offline branch/agent &1 unknown

FKKEXC306 - Overview

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 306

• Message text: Offline branch/agent &1 unknown

What causes this issue?

The <DS:XEXTC_KK>offline branch</> or
<DS:GLOS.446073555C85004CE10000000A155435>agent </> &V1& does not exist.

System Response

Processing must be terminated.

How to fix this error?

Correct your entry or contact your system administrator.

Procedure for System Administrators

INCLUDE FICA_NA_CUST_FPCJM_2 OBJECT DOKU ID TX
INCLUDE FICA_NA_CUST_FPCJM_EX_2 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

FKKEXC306 - Details

• The SAP error message FKKEXC306 indicates that there is an issue related to an "offline branch/agent" that is not recognized in the system. This error typically arises in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when dealing with branch or agent data that is not properly configured or recognized.
  
  Cause:
  
  Unknown Branch/Agent: The error suggests that the system is trying to reference a branch or agent that does not exist in the database or is not properly defined.
  
  Configuration Issues: There may be missing or incorrect configuration settings for the branch or agent in the system.
  Data Synchronization: If the system is set up to work with offline branches or agents, there may be issues with data synchronization between the online and offline systems.
  Authorization Issues: The user may not have the necessary authorizations to access the branch or agent data.
  
  
  Solution:
  
  
  Check Configuration:
  
  Verify that the branch or agent in