How To Fix FKKEXC308 - No contract account for agent &1 and cash desk &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 308

• Message text: No contract account for agent &1 and cash desk &2

What causes this issue?

The internal name for the <DS:GLOS.446073555C85004CE10000000A155435>
agent</> &V3& is assigned to the external name for the agent &V1&. The
branch &V3& is of category &V4& and therefore you have to assign an
agent account (contract account) to the related cash desk &V2&.

System Response

Since the assignment of the agent account to the cash desk is missing,
the processing is terminated.

How to fix this error?

INCLUDE FICA_NA_INFOADMIN OBJECT DOKU ID TX

Procedure for System Administrators

Assign a contract account to the cash desk with external ID &V2& in the
branch with the external ID &V1&.
INCLUDE FICA_NA_CUST_2 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC308 - No contract account for agent &1 and cash desk &2 ?

  The SAP error message FKKEXC308 indicates that there is no contract account associated with the specified agent and cash desk. This error typically occurs in the context of contract accounts receivable and payable (FI-CA) when trying to process transactions related to a specific agent and cash desk combination.
  Cause:
  
  Missing Configuration: The contract account may not be properly configured for the specified agent and cash desk in the system.
  Incorrect Agent or Cash Desk: The agent or cash desk specified in the transaction may be incorrect or does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the master data related to contract accounts, agents, or cash desks.
  Authorization Issues: The user may not have the necessary authorizations to access the contract account for the specified agent and cash desk.
  
  Solution:
  
  
  Check Configuration:
  
  Verify that the contract account is correctly configured for the specified agent and cash desk. This can be done in the customizing settings of SAP under the FI-CA module.
  Ensure that the agent and cash desk are correctly assigned to the contract account.
  
  
  
  Validate Input Data:
  
  Double-check the agent and cash desk values being used in the transaction. Ensure they are correct and exist in the system.
  Use transaction codes like FK03 (Display Contract Account) to check if the contract account exists and is active.
  
  
  
  Review Master Data:
  
  Check the master data for the contract account, agent, and cash desk to ensure there are no discrepancies or missing entries.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the contract account. This can be checked with the help of a security administrator.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help notes related to FI-CA for further insights on the error and potential fixes.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant transaction data.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FK01 (Create Contract Account), FK02 (Change Contract Account), and FK03 (Display Contract Account).
  FI-CA Configuration: Understanding the configuration settings in the FI-CA module can help in troubleshooting similar issues.
  SAP Notes: Search for SAP Notes related to FKKEXC308 for any known issues or patches that may address the problem.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.