How To Fix FKKEXC309 - Internal ID of cash desk &1 for internal ID of branch &2 missing

FKKEXC309 - Overview

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 309

• Message text: Internal ID of cash desk &1 for internal ID of branch &2 missing

What causes this issue?

The internal ID of cash desk &V1& for the internal ID of the
<DS:DE.XEXTC_KK>branch</> or <DS:GLOS.446073555C85004CE10000000A155435>
agent </> &V2& does not exist.

System Response

Processing must be terminated.

How to fix this error?

Correct your entry or contact your system administrator.

Procedure for System Administrators

Maintain the missing entry.
INCLUDE FICA_NA_CUST_2 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

FKKEXC309 - Details

• The SAP error message FKKEXC309 indicates that there is a missing internal ID for a cash desk associated with a specific branch. This error typically arises in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules, where cash desks and branches are used to manage financial transactions.
  
  Cause:
  The error can occur due to several reasons:
  
  
  Configuration Issues: The cash desk may not be properly configured in the system, or the relationship between the cash desk and the branch may not be established correctly.
  Data Inconsistencies: There may be inconsistencies in the master data related to cash desks and branches, such as missing entries or incorrect assignments.
  Missing Entries: The internal ID for the cash desk or branch may not exist in the relevant tables, leading to this error when the system tries to access it.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the