How To Fix FKKEXC309 - Internal ID of cash desk &1 for internal ID of branch &2 missing

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 309

• Message text: Internal ID of cash desk &1 for internal ID of branch &2 missing

What causes this issue?

The internal ID of cash desk &V1& for the internal ID of the
<DS:DE.XEXTC_KK>branch</> or <DS:GLOS.446073555C85004CE10000000A155435>
agent </> &V2& does not exist.

System Response

Processing must be terminated.

How to fix this error?

Correct your entry or contact your system administrator.

Procedure for System Administrators

Maintain the missing entry.
INCLUDE FICA_NA_CUST_2 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC309 - Internal ID of cash desk &1 for internal ID of branch &2 missing ?

  The SAP error message FKKEXC309 indicates that there is a missing internal ID for a cash desk associated with a specific branch. This error typically arises in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules, where cash desks and branches are used to manage financial transactions.
  Cause:
  The error can occur due to several reasons:
  
  Configuration Issues: The cash desk may not be properly configured in the system, or the relationship between the cash desk and the branch may not be established correctly.
  Data Inconsistencies: There may be inconsistencies in the master data related to cash desks and branches, such as missing entries or incorrect assignments.
  Missing Entries: The internal ID for the cash desk or branch may not exist in the relevant tables, leading to this error when the system tries to access it.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for cash desks and branches in the SAP system.
  Ensure that the cash desk is correctly assigned to the branch and that all necessary configurations are in place.
  
  
  
  Verify Master Data:
  
  Check the master data for both the cash desk and the branch in the system.
  Ensure that the internal IDs for both entities exist and are correctly linked.
  
  
  
  Create Missing Entries:
  
  If you find that the internal ID for the cash desk or branch is missing, you may need to create the necessary entries in the system.
  Use transaction codes like OBCM (for cash desk configuration) or OBY6 (for branch configuration) to manage these settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify cash desk and branch settings.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing cash desks and branches, such as OBY6 for branch management and OBCM for cash desk configuration.
  SAP Notes: Search for SAP Notes related to FKKEXC309 for any known issues or fixes.
  System Logs: Check system logs for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the FKKEXC309 error in your SAP system.