How To Fix FKKEXC281 - Payment &3 of cash desk &1/&2 was posted with reversal document no. &4

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 281

• Message text: Payment &3 of cash desk &1/&2 was posted with reversal document no. &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC281 - Payment &3 of cash desk &1/&2 was posted with reversal document no. &4 ?

  The SAP error message FKKEXC281 indicates that a payment has been posted to a cash desk, but it has been reversed with a specific reversal document number. This message typically arises in the context of the SAP Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and payments.
  Cause:
  
  
  Reversal of Payment: The primary cause of this error is that a payment (identified by the payment number) was initially posted to a cash desk but was subsequently reversed. This could happen due to various reasons, such as:
  
  Incorrect payment amount.
  Payment posted to the wrong account.
  Customer request for reversal.
  
  
  
  Data Integrity Issues: There may be issues with data integrity if the system is trying to process a payment that has already been reversed.
  
  
  Solution:
  
  
  Check Payment and Reversal Documents:
  
  Review the payment document (payment &3) and the reversal document (&4) in the SAP system. Ensure that the reversal was intended and that the payment was correctly processed.
  Use transaction codes like FB03 (Display Document) to view the details of both the payment and the reversal.
  
  
  
  Correct Posting:
  
  If the reversal was made in error, you may need to re-post the payment correctly. Ensure that the payment details are accurate before posting again.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the reason for the reversal or how to proceed, consult with your finance or accounting team. They may have insights into the specific transaction and can guide you on the next steps.
  
  
  
  System Configuration:
  
  If this error occurs frequently, it may be worth reviewing the configuration settings in the FI-CA module to ensure that they align with your business processes.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL5N: Customer Line Item Display
  FB03: Display Document
  F-28: Post Incoming Payments
  F-32: Clear Customer
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on payment processing and reversal procedures in the FI-CA module.
  
  
  User Roles: Ensure that users have the appropriate roles and authorizations to post payments and reversals in the system.
  
  
  By following these steps, you should be able to address the FKKEXC281 error and ensure that your payment processing is accurate and efficient.