How To Fix FKKEXC279 - Status for entry automatically set to 'payment reset'

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 279

• Message text: Status for entry automatically set to 'payment reset'

What causes this issue?

After the reversal failed several times, the system set the entry for
the external ID of cash journal transaction &V3&/cash desk &V1&/&V2& to
the status <LS>Payment Reversed, Posting Not Required</>. The reasons
are:
The reversal failed again.
Both the repeated posting and the repeated reversal also failed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC279 - Status for entry automatically set to 'payment reset' ?

  The SAP error message FKKEXC279, which indicates that the status for an entry has been automatically set to "payment reset," typically occurs in the context of contract accounts receivable and payable (FI-CA) when there is an issue with the payment processing. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  
  Payment Processing Issues: This error often arises when there is a discrepancy in the payment processing, such as:
  
  A payment was made but could not be fully applied to the open items due to missing or incorrect information.
  The payment document is incomplete or has errors that prevent it from being processed correctly.
  There may be a mismatch between the payment amount and the open items.
  
  
  
  Configuration Issues: Incorrect configuration in the payment processing settings or in the contract account settings can also lead to this error.
  
  
  Data Integrity Issues: If there are inconsistencies in the data related to the customer account, such as incorrect account balances or missing entries, this can trigger the error.
  
  
  Solution:
  
  
  Review Payment Documents: Check the payment document associated with the entry. Ensure that all necessary information is correct and complete. Look for any discrepancies in amounts or missing references.
  
  
  Check Open Items: Verify the open items in the contract account to ensure they are correctly set up and that the payment can be applied to them. Make sure that the amounts match and that there are no outstanding issues.
  
  
  Reprocess Payment: If the payment was incorrectly processed, you may need to reset the payment and reprocess it. This can involve reversing the payment and then re-entering it correctly.
  
  
  Configuration Review: If the issue persists, review the configuration settings for payment processing in the FI-CA module. Ensure that all settings are correctly defined according to your business requirements.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to FI-CA payment processing for any specific guidance or updates that may address this error.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration and the context of the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) and FKKOPV (Payment Processing) to help diagnose and resolve issues.
  SAP Notes: Check for any SAP Notes that may address this specific error message or provide patches and updates that could resolve underlying issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the FKKEXC279 error and implement a solution to resolve it.