How To Fix FKKEXC279 - Status for entry automatically set to 'payment reset'

FKKEXC279 - Overview

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 279

• Message text: Status for entry automatically set to 'payment reset'

What causes this issue?

After the reversal failed several times, the system set the entry for
the external ID of cash journal transaction &V3&/cash desk &V1&/&V2& to
the status <LS>Payment Reversed, Posting Not Required</>. The reasons
are:
The reversal failed again.
Both the repeated posting and the repeated reversal also failed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

FKKEXC279 - Details

• The SAP error message FKKEXC279, which indicates that the status for an entry has been automatically set to "payment reset," typically occurs in the context of contract accounts receivable and payable (FI-CA) when there is an issue with the payment processing. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  
  Payment Processing Issues: This error often arises when there is a discrepancy in the payment processing, such as:
  
  A payment was made but could not be fully applied to the open items due to missing or incorrect information.
  The payment document is incomplete or has errors that prevent it from being processed correctly.
  There may be a mismatch between the payment amount and the open items.
  
  
  
  
  Configuration Issues: Incorrect configuration in the payment processing settings or in the contract account settings can also lead to this error.
  
  
  Data Integrity Issues: If there are inconsistencies in the data related to the customer account, such as