How To Fix FKKEXC014 - Unable to save payment references of cash desk &1/&2

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 014

• Message text: Unable to save payment references of cash desk &1/&2

What causes this issue?

The payment references of cash desk &v1&/&v2& could not be saved in the
system.

System Response

The XI message was invalidated. No payments were posted.

How to fix this error?

Correct the error and post the XI message again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC014 - Unable to save payment references of cash desk &1/&2 ?

  The SAP error message FKKEXC014 ("Unable to save payment references of cash desk &1/&2") typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules. This error indicates that there is an issue with saving payment references related to a specific cash desk.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to the cash desk or payment references.
  Configuration Issues: The cash desk may not be properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to save payment references.
  Technical Issues: There could be a technical issue, such as a database lock or a problem with the underlying data model.
  Missing Master Data: Required master data for the cash desk or payment references may be missing or incomplete.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the cash desk in the system. Ensure that all necessary parameters are correctly set up.
  Review Data: Check for any inconsistencies in the data related to the cash desk and payment references. This may involve reviewing transaction logs or related tables.
  User Authorizations: Ensure that the user attempting to save the payment references has the necessary authorizations. This can be checked in the user roles and profiles.
  Database Locks: Investigate if there are any database locks that might be preventing the saving of payment references. You can use transaction codes like SM12 to check for locks.
  Check for Missing Data: Ensure that all required master data is present and correctly maintained. This includes customer accounts, payment methods, and any other relevant data.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  Debugging: If you have access to development tools, consider debugging the process to identify the exact point of failure.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL5N (Customer Line Item Display), and FKKOP (Display Payment Reference).
  SAP Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to cash desk management and payment processing for additional context and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.