How To Fix FKKEXC014 - Unable to save payment references of cash desk &1/&2

FKKEXC014 - Overview

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 014

• Message text: Unable to save payment references of cash desk &1/&2

What causes this issue?

The payment references of cash desk &v1&/&v2& could not be saved in the
system.

System Response

The XI message was invalidated. No payments were posted.

How to fix this error?

Correct the error and post the XI message again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

FKKEXC014 - Details

• The SAP error message FKKEXC014 ("Unable to save payment references of cash desk &1/&2") typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules. This error indicates that there is an issue with saving payment references related to a specific cash desk.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to the cash desk or payment references.
  
  Configuration Issues: The cash desk may not be properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to save payment references.
  Technical Issues: There could be a technical issue, such as a database lock or a problem with the underlying data model.
  Missing Master Data: Required master data for the cash desk or payment references may be missing or incomplete.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the cash desk in the system. Ensure that all necessary parameters are correctly set up.
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