How To Fix FKKEXC015 - Payment &1 for branch &3, cash desk &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 015

• Message text: Payment &1 for branch &3, cash desk &2 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC015 - Payment &1 for branch &3, cash desk &2 does not exist ?

  The SAP error message FKKEXC015 indicates that a payment record for a specific branch and cash desk does not exist in the system. This error typically arises in the context of the SAP Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and payments.
  Cause:
  The error can occur due to several reasons:
  
  Incorrect Payment Data: The payment information being processed may reference a branch or cash desk that has not been set up in the system.
  Data Deletion: The branch or cash desk may have been deleted or deactivated in the system.
  Configuration Issues: There may be configuration issues in the FI-CA module that prevent the system from recognizing the specified branch or cash desk.
  Incorrect Transaction Code: The transaction code used to process the payment may not be appropriate for the branch or cash desk in question.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Branch and Cash Desk:
  
  Check if the branch and cash desk specified in the payment record exist in the system. You can do this by navigating to the relevant configuration settings in the FI-CA module.
  Use transaction codes like OBY6 (for branch settings) and FQZ1 (for cash desk settings) to verify their existence.
  
  
  
  Check Payment Data:
  
  Ensure that the payment data being processed is correct and corresponds to an existing branch and cash desk.
  If the payment data is being imported or uploaded, verify the source data for accuracy.
  
  
  
  Review Configuration:
  
  If the branch or cash desk is supposed to exist, check the configuration settings in the FI-CA module to ensure they are set up correctly.
  Consult with your SAP administrator or functional consultant to review the configuration.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the error message for any specific guidance or updates that may apply to your version of SAP.
  
  
  
  Testing:
  
  After making any changes, test the payment process again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the FI-CA module, such as FPL9 (for payment processing) and FQZ1 (for cash desk configuration).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user processing the payment has the necessary permissions to access the branch and cash desk.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.