How To Fix FKKCOLLHIST024 - Receivable Recalled and Part Not Collectible

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLLHIST - External Collection Agency

• Message number: 024

• Message text: Receivable Recalled and Part Not Collectible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLLHIST024 - Receivable Recalled and Part Not Collectible ?

  The SAP error message FKKCOLLHIST024 indicates that a receivable has been recalled and that part of it is not collectible. This typically occurs in the context of accounts receivable management, particularly in the SAP Convergent Charging or Contract Accounts Receivable and Payable (FI-CA) modules.
  Cause:
  
  Recalled Receivable: The receivable in question has been recalled, meaning that the customer or the responsible party has requested that the payment be reversed or that the debt be canceled.
  Non-Collectible Amount: There may be a portion of the receivable that is deemed non-collectible due to various reasons, such as customer insolvency, disputes, or other financial issues.
  Configuration Issues: There may be issues with the configuration of the accounts receivable settings in SAP, leading to incorrect handling of the receivable.
  
  Solution:
  
  Review the Receivable: Check the details of the receivable in question. Verify the status of the customer account and the reason for the recall.
  Adjust the Receivable: If the receivable is indeed non-collectible, you may need to write off the amount or adjust the receivable accordingly. This can be done through the appropriate transaction codes in SAP (e.g., using transaction code F-32 for clearing).
  Consult with Finance Team: Engage with your finance or accounting team to understand the implications of recalling the receivable and to ensure that the write-off or adjustment is properly documented.
  Check Configuration: If the issue persists, review the configuration settings in the FI-CA module to ensure that they are set up correctly for handling receivables and recalls.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display), F-28 (Post Incoming Payments), and F-32 (Clear Customer).
  Documentation: Refer to SAP documentation or help files for detailed guidance on handling receivables and the specific error message.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to address the error message FKKCOLLHIST024 effectively.