How To Fix FKKCOLLHIST023 - Receivable Submitted and Part Not Collectible

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLLHIST - External Collection Agency

• Message number: 023

• Message text: Receivable Submitted and Part Not Collectible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLLHIST023 - Receivable Submitted and Part Not Collectible ?

  The SAP error message FKKCOLLHIST023 indicates that a receivable has been submitted for collection, but a part of it is not collectible. This typically occurs in the context of accounts receivable management, particularly in the SAP Convergent Charging or Contract Accounts Receivable and Payable (FI-CA) modules.
  Cause:
  
  Partial Payment: The customer may have made a partial payment, and the remaining amount is not collectible due to various reasons (e.g., customer insolvency, disputes).
  Credit Limit Exceeded: The customer may have exceeded their credit limit, leading to a portion of the receivable being flagged as uncollectible.
  Disputed Amounts: There may be disputes regarding certain charges, leading to a portion of the receivable being considered uncollectible.
  Write-offs: The organization may have decided to write off a portion of the receivable due to its uncollectibility.
  
  Solution:
  
  Review Customer Account: Check the customer account for any notes or flags that indicate why the amount is not collectible. This may include reviewing payment history, disputes, or credit limits.
  Adjust Receivables: If a portion of the receivable is genuinely uncollectible, consider adjusting the receivable by writing off the uncollectible amount. This can be done through the appropriate transaction codes in SAP (e.g., using transaction code F-32 for clearing).
  Communicate with Customer: If there are disputes or misunderstandings, communicate with the customer to resolve any issues that may be preventing collection.
  Update Credit Management: If the issue is related to credit limits, review and update the customer’s credit management settings in SAP to reflect their current financial situation.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team for specific steps related to your organization's configuration and processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) to review open items and F-28 (Post Incoming Payments) for processing payments.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  Training and Support: Consider training sessions or support from SAP consultants to better understand the handling of receivables and collections in your specific SAP environment.
  
  By following these steps, you should be able to address the error message and manage the receivable effectively.