How To Fix FKKCOLLHIST022 - Receivable Released and Part Not Collectible

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLLHIST - External Collection Agency

• Message number: 022

• Message text: Receivable Released and Part Not Collectible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLLHIST022 - Receivable Released and Part Not Collectible ?

  The SAP error message FKKCOLLHIST022 indicates that a receivable has been released for collection, but a part of it is not collectible. This typically occurs in the context of accounts receivable and collections management within the SAP system, particularly in the Financial Accounting (FI) and Contract Accounts Receivable and Payable (FI-CA) modules.
  Cause:
  
  Partial Payment: A customer may have made a partial payment, leaving a balance that is not collectible due to various reasons (e.g., disputes, write-offs).
  Credit Limit Exceeded: The customer may have exceeded their credit limit, leading to a portion of the receivable being flagged as uncollectible.
  Payment Terms: The payment terms may indicate that certain amounts are not collectible based on the agreement with the customer.
  Disputed Amounts: There may be amounts that are under dispute, which are not collectible until the dispute is resolved.
  Write-off Procedures: The system may have been configured to automatically write off certain amounts based on predefined criteria.
  
  Solution:
  
  Review Customer Account: Check the customer account to understand the details of the receivable, including any partial payments, disputes, or credit limits.
  Adjust Payment Terms: If applicable, review and adjust the payment terms or conditions that may be causing the issue.
  Resolve Disputes: If there are disputed amounts, work with the customer to resolve these disputes and update the receivable accordingly.
  Write-off Procedures: If the uncollectible amount is valid, consider following the write-off procedures to clear the receivable from the system.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team for specific configurations or settings that may be affecting the receivable status.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) to review customer transactions and FKKCOLL (Collection Management) for managing collections.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Configuration Settings: Review the configuration settings in the FI-CA module to ensure that they align with your business processes and requirements.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform actions related to collections and receivables.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP FI-CA for further assistance.