How To Fix FKKCOLLHIST021 - Receivable Partially Cleared

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLLHIST - External Collection Agency

• Message number: 021

• Message text: Receivable Partially Cleared

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLLHIST021 - Receivable Partially Cleared ?

  The SAP error message FKKCOLLHIST021 indicates that a receivable has been partially cleared. This typically occurs in the context of the Contract Accounts Receivable and Payable (FI-CA) module, where a payment has been made against an invoice, but not the full amount, leading to a situation where the receivable is still outstanding to some extent.
  Cause:
  
  Partial Payment: The most common cause is that a payment has been made that does not cover the full amount of the receivable. This could be due to a customer paying less than the invoice amount.
  Clearing Process: The clearing process may not have been completed correctly, or there may be an issue with how the payments are being applied to the invoices.
  Open Items: There may still be open items associated with the receivable that need to be addressed.
  
  Solution:
  
  Review Payment Details: Check the payment history for the specific receivable to confirm the amount paid and the remaining balance. This can be done through transaction codes like FBL5N (Customer Line Item Display) or FBL1N (Vendor Line Item Display).
  Complete the Clearing: If the payment was intended to clear the receivable fully, ensure that the remaining balance is paid. If the customer is expected to pay the remaining amount, follow up with them.
  Adjustments: If there was an error in the payment application, you may need to reverse the payment and reapply it correctly. This can involve using transaction codes like FBRA (Reset Cleared Items) or F-32 (Clear Customer).
  Check for Open Items: Use transaction FBL5N to identify any open items related to the customer account and address them accordingly.
  Consult Documentation: Review any relevant documentation or internal processes regarding payment applications and clearing procedures to ensure compliance with company policies.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL5N: Customer Line Item Display
  F-32: Clear Customer
  FBRA: Reset Cleared Items
  
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  User Roles: Ensure that the user has the appropriate permissions to view and modify customer accounts and payment details.
  Training: If this is a recurring issue, consider providing additional training for staff on handling payments and clearing processes in SAP.
  
  By following these steps, you should be able to resolve the issue related to the FKKCOLLHIST021 error message effectively.