How To Fix FKKBIX703 - An error occurred during remote access to the CRM system (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKBIX - Conv.Inv.: Billing (Invoice Preprocessing)

• Message number: 703

• Message text: An error occurred during remote access to the CRM system (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKBIX703 - An error occurred during remote access to the CRM system (&1) ?

  The SAP error message FKKBIX703 indicates that there was an issue with remote access to the CRM system. This error typically arises in scenarios where there is an attempt to access or retrieve data from a remote CRM system, and it can be caused by various factors. Below are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the CRM system, such as network outages or firewall restrictions.
  Authorization Problems: The user may not have the necessary authorizations to access the CRM system.
  Configuration Errors: Incorrect configuration settings in the RFC (Remote Function Call) destination or in the CRM system can lead to this error.
  System Downtime: The CRM system may be down for maintenance or experiencing technical issues.
  Version Compatibility: There may be compatibility issues between the SAP system and the CRM system, especially if they are running different versions.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the CRM system is stable. You can use tools like ping or traceroute to diagnose connectivity issues.
  Verify RFC Destination: Go to transaction SM59 in the SAP GUI and check the configuration of the RFC destination used to connect to the CRM system. Ensure that the settings are correct and that the connection test is successful.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the CRM system. You may need to check roles and profiles assigned to the user.
  Check CRM System Status: Verify if the CRM system is up and running. If it is down, coordinate with the system administrators to resolve any issues.
  Consult Logs: Check the system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages that may provide more context about the issue.
  Update System Versions: If there are known compatibility issues, consider updating the systems to compatible versions or applying relevant patches.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for both the SAP system and the CRM system for any specific configuration or integration guidelines.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed and resolved by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.