How To Fix FKKB_DM034 - Dispute case not found

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 034

• Message text: Dispute case not found

What causes this issue?

The system was unable to find the dispute case with internal ID &v1& or
could not find it with all data.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM034 - Dispute case not found ?

  The SAP error message FKKB_DM034, which states "Dispute case not found," typically occurs in the context of the Dispute Management module within SAP. This error indicates that the system is unable to locate a specific dispute case that you are trying to access or process. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Dispute Case Number: The dispute case number you are trying to access may be incorrect or mistyped.
  Case Deletion: The dispute case may have been deleted or archived, making it unavailable for access.
  Authorization Issues: The user may not have the necessary authorizations to view or manage the dispute case.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP.
  Configuration Issues: There could be configuration problems in the Dispute Management module that prevent the case from being found.
  
  Solutions:
  
  Verify Case Number: Double-check the dispute case number you are entering to ensure it is correct.
  Check Case Status: Look into whether the dispute case has been deleted or archived. If it has been archived, you may need to restore it or access it through the archive.
  Review Authorizations: Ensure that your user account has the necessary permissions to access the dispute case. You may need to contact your SAP security administrator for assistance.
  Data Consistency Check: Run consistency checks or reports in SAP to identify any data issues that may be causing the error.
  Consult Configuration: If you have access, review the configuration settings for the Dispute Management module to ensure everything is set up correctly.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to the Dispute Management module that may address this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM_DISPUTE for managing disputes.
  Documentation: Review SAP documentation or user guides for Dispute Management to understand the expected behavior and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the FKKB_DM034 error and take appropriate action to resolve it.