How To Fix FKKB_DM021 - Dispute type &2/reason &1 is not supported (case type: &3)

FKKB_DM021 - Overview

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 021

• Message text: Dispute type &2/reason &1 is not supported (case type: &3)

trados = docu -> fi -> fica

What causes this issue?

Case type &V1& results from dispute type &V3&. The reasons for
the dispute type are defined in the dispute system dependent on the
case type. The reason entered &V3& is not defined for case type &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose one of the defined reasons or define a new suitable
reason for case
type &V3& in the dispute system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM021 - Dispute type &2/reason &1 is not supported (case type: &3) ?

  The SAP error message FKKB_DM021 indicates that a specific dispute type and reason combination is not supported for the given case type in the Dispute Management module. This error typically arises when there is a mismatch between the configuration settings in the system and the data being processed.
  
  Cause:
  
  
  Configuration Issues: The dispute type and reason combination may not be configured correctly in the system. This can happen if the dispute type is not linked to the case type or if the reason code is not valid for the specified dispute type.
  Data Entry Errors: Incorrect data entry when creating or processing a dispute case can lead to this error. For example, selecting a dispute reason that is not applicable to the chosen dispute type.
  Missing Customization: If the system has been customized, there may be missing entries in the configuration tables that define valid combinations of dispute types, reasons, and case types.
  
  
  Solution:
  
  
  Check Configuration:
  
  Navigate