How To Fix FKKB_DM021 - Dispute type &2/reason &1 is not supported (case type: &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 021

• Message text: Dispute type &2/reason &1 is not supported (case type: &3)

trados = docu -> fi -> fica

What causes this issue?

Case type &V1& results from dispute type &V3&. The reasons for
the dispute type are defined in the dispute system dependent on the
case type. The reason entered &V3& is not defined for case type &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose one of the defined reasons or define a new suitable
reason for case
type &V3& in the dispute system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM021 - Dispute type &2/reason &1 is not supported (case type: &3) ?

  The SAP error message FKKB_DM021 indicates that a specific dispute type and reason combination is not supported for the given case type in the Dispute Management module. This error typically arises when there is a mismatch between the configuration settings in the system and the data being processed.
  Cause:
  
  Configuration Issues: The dispute type and reason combination may not be configured correctly in the system. This can happen if the dispute type is not linked to the case type or if the reason code is not valid for the specified dispute type.
  Data Entry Errors: Incorrect data entry when creating or processing a dispute case can lead to this error. For example, selecting a dispute reason that is not applicable to the chosen dispute type.
  Missing Customization: If the system has been customized, there may be missing entries in the configuration tables that define valid combinations of dispute types, reasons, and case types.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for Dispute Management in SAP (usually found in SPRO under Financial Accounting -> Accounts Receivable -> Dispute Management).
  Verify that the dispute type and reason are correctly defined and linked to the appropriate case type.
  Ensure that the combination of dispute type and reason is valid for the case type you are working with.
  
  
  
  Review Data Entry:
  
  Double-check the data entered when creating or processing the dispute case. Ensure that the selected dispute type and reason are appropriate for the case type.
  If necessary, correct the entries and try processing the case again.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on configuring dispute types and reasons. This can provide insights into the valid combinations and any additional settings that may be required.
  
  
  
  Testing:
  
  After making any changes to the configuration, perform tests to ensure that the error no longer occurs and that the dispute management process works as expected.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and data entry, consider reaching out to SAP support or your internal SAP team for further assistance. They may be able to provide additional insights or identify any underlying issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FQDN (Dispute Management) and SPRO (Customizing).
  SAP Notes: Check for any SAP Notes related to FKKB_DM021 for known issues or patches that may address the problem.
  User Roles: Ensure that the user has the necessary authorizations to access and modify dispute management settings.
  
  By following these steps, you should be able to resolve the FKKB_DM021 error and ensure that your dispute management processes function smoothly.