How To Fix FKK_EBS311 - Problem in IST_TELNUM_FIND function module

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_EBS - Interface between FI-CA and External Billing System

• Message number: 311

• Message text: Problem in IST_TELNUM_FIND function module

What causes this issue?

An unforeseen problem occurred when calling up the function module.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_EBS311 - Problem in IST_TELNUM_FIND function module ?

  The SAP error message FKK_EBS311, which indicates a problem in the IST_TELNUM_FIND function module, typically arises in the context of Electronic Bank Statement (EBS) processing or when dealing with customer/vendor master data. This error can occur due to various reasons, including issues with the configuration, data inconsistencies, or problems with the function module itself.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the master data for customers or vendors, such as missing or incorrect telephone numbers.
  Configuration Issues: The configuration settings for the Electronic Bank Statement processing may not be set up correctly.
  Function Module Errors: There could be a bug or issue within the IST_TELNUM_FIND function module itself.
  Missing Authorizations: The user executing the transaction may not have the necessary authorizations to access certain data.
  Incorrect Input Parameters: The parameters being passed to the function module may be incorrect or incomplete.
  
  Solutions:
  
  Check Master Data: Verify the customer and vendor master data for any missing or incorrect telephone numbers. Ensure that all required fields are populated correctly.
  Review Configuration: Check the configuration settings for the Electronic Bank Statement in the SAP system. Ensure that all necessary settings are correctly configured.
  Debugging: If you have access to the ABAP development environment, you can debug the IST_TELNUM_FIND function module to identify the exact cause of the error.
  Check Authorizations: Ensure that the user has the necessary authorizations to execute the transaction and access the required data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to Electronic Bank Statement processing, such as FF_5 (Import Electronic Bank Statement) and FF_6 (Display Electronic Bank Statement).
  Documentation: Review SAP documentation related to EBS processing and the specific function module to understand its purpose and usage.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the FKK_EBS311 error message in SAP.