How To Fix FITP378 - Hotel query has been canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 378

• Message text: Hotel query has been canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FITP378 - Hotel query has been canceled ?

  The SAP error message FITP378, which states "Hotel query has been canceled," typically occurs in the context of the SAP Travel Management module, particularly when dealing with hotel bookings or queries related to hotel availability.
  Cause:
  
  User Cancellation: The user may have manually canceled the hotel query or booking process.
  Timeout: The system may have timed out due to inactivity or long processing times, leading to an automatic cancellation of the query.
  System Errors: There could be underlying system issues, such as connectivity problems with the hotel database or service, or configuration issues within the SAP system.
  Data Issues: Incomplete or incorrect data entered in the hotel query could lead to cancellation.
  Authorization Issues: The user may not have the necessary permissions to perform the hotel query, leading to a cancellation.
  
  Solution:
  
  Retry the Query: If the cancellation was unintentional, try to re-initiate the hotel query.
  Check for Timeouts: Ensure that the session is active and that you are not experiencing long processing times that could lead to timeouts.
  Review Data Entry: Verify that all required fields are filled out correctly and that the data entered is valid.
  Check System Connectivity: Ensure that there are no connectivity issues with the hotel service or database.
  User Permissions: Confirm that the user has the necessary authorizations to perform hotel queries. If not, contact your system administrator to adjust permissions.
  Consult Logs: Check the system logs for any additional error messages or warnings that could provide more context about the cancellation.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FITP378 error.
  Documentation: Review the SAP Travel Management documentation for best practices on hotel queries and bookings.
  User Training: Ensure that users are adequately trained on how to use the hotel booking features within SAP to minimize errors.
  
  By following these steps, you should be able to identify the cause of the FITP378 error and implement a solution to resolve it.