How To Fix FITP311 - Error in ticket element; contact your travel center

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 311

• Message text: Error in ticket element; contact your travel center

What causes this issue?

The ticket element (TST) in the connected reservation system cannot be
read in the SAP system.

How to fix this error?

To solve the problem, contact your travel center.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP311 - Error in ticket element; contact your travel center ?

  The SAP error message FITP311, which states "Error in ticket element; contact your travel center," typically occurs in the context of SAP Travel Management or related modules when there is an issue with the ticketing process. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the integration of travel data.
  Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the ticketing information, such as passenger details, ticket numbers, or pricing information.
  Configuration Issues: The system may not be properly configured to handle certain ticketing scenarios, leading to errors when processing tickets.
  Integration Problems: If the SAP system is integrated with external travel agencies or ticketing systems, issues in data transfer or communication can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to access or modify ticketing information.
  System Bugs: There may be bugs or issues in the SAP system that need to be addressed through updates or patches.
  
  Solutions:
  
  Check Data Entries: Review the ticketing data for any missing or incorrect entries. Ensure that all required fields are filled out correctly.
  Review Configuration Settings: Consult with your SAP administrator to verify that the Travel Management module is configured correctly for your organization's needs.
  Contact Travel Center: Since the error message suggests contacting your travel center, reach out to them for assistance. They may have insights into specific issues related to ticketing or can provide support in resolving the error.
  Check User Permissions: Ensure that the user encountering the error has the appropriate permissions to access and modify ticketing information.
  Consult SAP Support: If the issue persists, consider reaching out to SAP support for further assistance. They can provide guidance on troubleshooting the error and may have access to patches or updates that resolve the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  Documentation: Review the official SAP documentation for Travel Management to understand the expected data formats and configurations.
  Community Forums: Engage with SAP community forums or user groups where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to identify the cause of the FITP311 error and take appropriate action to resolve it.