How To Fix FIGEN_DPP005 - For &1 blocked customers, &2 records are not displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: FIGEN_DPP -

• Message number: 005

• Message text: For &1 blocked customers, &2 records are not displayed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FIGEN_DPP005 - For &1 blocked customers, &2 records are not displayed ?

  The SAP error message FIGEN_DPP005 indicates that there are blocked customers in the system, which prevents certain records from being displayed. This error typically arises in the context of financial transactions or reporting where customer data is involved.
  Cause:
  The error occurs when the system attempts to display records related to customers that have been marked as "blocked" in the SAP system. Blocked customers may be those that have overdue payments, have been flagged for credit issues, or have been manually blocked by a user for various reasons.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify Blocked Customers:
  
  Use transaction codes like FD03 (Display Customer) or FD05 (Block Customer) to check the status of the customers in question.
  You can also run reports to identify all blocked customers.
  
  
  
  Review Blocking Reasons:
  
  Understand why the customers are blocked. This could be due to credit limits being exceeded, overdue invoices, or other business rules.
  
  
  
  Unblock Customers (if appropriate):
  
  If the reason for blocking is resolved (e.g., payment received, credit limit adjusted), you can unblock the customer using transaction code FD05.
  Ensure that unblocking is in line with your company’s policies and procedures.
  
  
  
  Adjust Reporting Parameters:
  
  If you need to display records for reporting purposes, consider adjusting the parameters of the report to exclude blocked customers or to focus on active customers.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about unblocking a customer, consult with your finance or credit management team to ensure compliance with company policies.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FD03: Display Customer
  FD05: Block Customer
  FD06: Unblock Customer
  FBL5N: Customer Line Item Display
  
  
  
  User Roles: Ensure that you have the necessary permissions to view and modify customer statuses.
  
  
  Documentation: Refer to SAP documentation or your organization’s internal guidelines for managing customer accounts and understanding the implications of blocking/unblocking customers.
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  
  By following these steps, you should be able to address the FIGEN_DPP005 error and manage the blocked customers effectively.