How To Fix FICUSTOM027 - Document &1 &2 &3: Amount is equal to zero

SAP Error Message - Details

• Message type: E = Error

• Message class: FICUSTOM - Customizable Messages for Funds Management

• Message number: 027

• Message text: Document &1 &2 &3: Amount is equal to zero

What causes this issue?

The amount of the FI document &V1& &V2& &V3& is zero.

System Response

If the request is to be transferred to the status "Complete" at a later
period, then all documents with the amount zero are removed from the
request.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FICUSTOM027 - Document &1 &2 &3: Amount is equal to zero ?

  The SAP error message FICUSTOM027 indicates that a document (identified by the document number and other identifiers) has an amount that is equal to zero. This error typically arises in financial transactions where a monetary value is expected, but the system detects that the amount is zero, which is not permissible for the operation being performed.
  Cause:
  
  Zero Amount Entry: The most common cause is that a transaction or document was created with a zero amount, which is not allowed in certain financial processes (e.g., posting invoices, payments, etc.).
  Incorrect Data Entry: Users may have inadvertently entered a zero amount due to a mistake in data entry.
  Business Logic: Certain business rules or configurations in the SAP system may prevent processing of documents with zero amounts.
  Incomplete Data: The document may be incomplete or missing necessary information that would normally result in a non-zero amount.
  
  Solution:
  
  Review Document: Check the document referenced in the error message (using the document number and other identifiers) to confirm the amount. If it is indeed zero, determine if this is correct or if it needs to be adjusted.
  Correct Amount: If the amount is incorrect, update the document to reflect the correct amount. This may involve editing the document or creating a new one with the appropriate values.
  Check Configuration: If this error occurs frequently, review the configuration settings in the SAP system to ensure that they align with business requirements. This may involve consulting with a functional consultant or system administrator.
  User Training: Ensure that users are trained on the correct procedures for entering financial transactions to minimize the risk of zero amounts being entered.
  Error Handling: Implement error handling procedures to catch and address zero amount entries before they lead to errors in the system.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to view or edit the document (e.g., FB03 for displaying documents, FB50 for general ledger postings).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Consult Documentation: Review SAP documentation or user manuals related to financial postings and error handling for additional guidance.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.