How To Fix FICA_COLIABILITY_OBJ021 - Open item with document no. &1 contains errors (customer check)

SAP Error Message - Details

• Message type: E = Error

• Message class: FICA_COLIABILITY_OBJ - Debt Object Messages

• Message number: 021

• Message text: Open item with document no. &1 contains errors (customer check)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FICA_COLIABILITY_OBJ021 - Open item with document no. &1 contains errors (customer check) ?

  The SAP error message FICA_COLIABILITY_OBJ021 indicates that there is an issue with an open item in the Financial Contract Accounting (FICA) module. Specifically, it states that the open item with the specified document number contains errors related to customer checks. This error typically arises during processes such as clearing or posting transactions.
  Cause:
  The error can be caused by several factors, including:
  
  Incorrect Data: The open item may have incorrect or incomplete data, such as missing customer information or invalid document details.
  Configuration Issues: There may be configuration settings in the FICA module that are not set up correctly, leading to validation errors.
  Business Rules Violations: The transaction may violate certain business rules or checks defined in the system, such as payment terms or customer credit limits.
  Document Status: The document may be in a status that does not allow for the operation being attempted (e.g., it may be locked or in a pending state).
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Document Details: Review the open item with the specified document number to ensure that all required fields are filled out correctly. Look for any inconsistencies or missing information.
  
  
  Review Customer Master Data: Ensure that the customer master data is complete and accurate. Check for any issues related to the customer account that may affect the transaction.
  
  
  Analyze Configuration Settings: If you have access to configuration settings, review the FICA settings to ensure they are correctly configured for the business processes you are using.
  
  
  Check for Business Rules: Verify if there are any specific business rules or validations that the transaction must comply with. This may involve checking payment terms, credit limits, or other related settings.
  
  
  Consult Logs and Traces: Use transaction codes like SLG1 (Application Log) to check for detailed error logs that may provide more context about the issue.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) and F-28 (Post Incoming Payments) to analyze and manage open items.
  SAP Notes: Search for SAP Notes related to FICA and the specific error message for additional guidance and potential patches or updates.
  Documentation: Review SAP documentation on FICA and customer accounting for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the FICA_COLIABILITY_OBJ021 error.