How To Fix FDMO_PR_MSG023 - Customer &1 (&2) does not have any account data

SAP Error Message - Details

• Message type: E = Error

• Message class: FDMO_PR_MSG - OData Process Receivables - Messages

• Message number: 023

• Message text: Customer &1 (&2) does not have any account data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDMO_PR_MSG023 - Customer &1 (&2) does not have any account data ?

  The SAP error message FDMO_PR_MSG023 indicates that a specific customer (identified by the customer number &1 and company code &2) does not have any account data associated with it. This error typically arises in the context of financial data management or when processing transactions related to customer accounts.
  Cause:
  
  Missing Account Data: The customer may not have been set up correctly in the system, or the necessary account data (such as customer master data, financial information, or reconciliation accounts) has not been maintained.
  Data Migration Issues: If data was migrated from another system, there may have been issues during the migration process that resulted in missing account data.
  Inactive Customer: The customer account may be inactive or blocked, which can prevent the system from retrieving the necessary account data.
  Configuration Issues: There may be configuration issues in the financial module that prevent the system from recognizing the account data for the customer.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data in SAP (transaction code XD03 for display).
  Verify that the customer has been set up correctly and that all necessary account data is maintained, including the company code and relevant financial information.
  
  
  
  Maintain Account Data:
  
  If the account data is missing, you may need to create or update the customer account using transaction code XD01 (for creating a customer) or XD02 (for changing a customer).
  Ensure that the relevant financial information, such as reconciliation accounts, payment terms, and credit limits, are properly set.
  
  
  
  Check for Inactive/Blocked Status:
  
  Ensure that the customer account is not marked as inactive or blocked. This can be checked in the customer master data screen.
  
  
  
  Review Data Migration:
  
  If the issue arose after a data migration, review the migration logs and processes to ensure that all necessary data was transferred correctly.
  
  
  
  Consult Configuration Settings:
  
  If you suspect a configuration issue, consult with your SAP configuration team to review the settings related to customer accounts and financial data management.
  
  
  
  Error Logs:
  
  Check the error logs or application logs for any additional information that may provide context for the error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, and FBL5N (for customer line items).
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation related to customer account management and financial data processing for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.