How To Fix FDM_GENERAL067 - Promise to pay not found

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_GENERAL - FSCM-DM Integration: Interface Layer

• Message number: 067

• Message text: Promise to pay not found

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

CASE_GUID = &V1&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_GENERAL067 - Promise to pay not found ?

  The SAP error message FDM_GENERAL067: "Promise to pay not found" typically occurs in the context of the Financial Data Management (FDM) module, particularly when dealing with payment promises or agreements that have not been properly recorded or are missing in the system.
  Causes:
  
  Missing Promise to Pay Record: The most common cause is that the promise to pay record has not been created or has been deleted.
  Incorrect Data Entry: There may be a mistake in the data entry, such as incorrect customer or payment details.
  System Configuration Issues: There could be configuration issues in the FDM module that prevent the system from recognizing the promise to pay.
  Authorization Issues: The user may not have the necessary permissions to view or access the promise to pay records.
  Data Synchronization Issues: If the system is integrated with other applications, there may be synchronization issues that prevent the promise to pay from being recognized.
  
  Solutions:
  
  Check for Existing Records: Verify if the promise to pay record exists in the system. You can do this by navigating to the relevant transaction or report that lists promises to pay.
  Create a New Promise to Pay: If the record does not exist, you may need to create a new promise to pay entry. Ensure that all required fields are filled out correctly.
  Review Data Entry: Double-check the data you entered to ensure that it matches the expected format and values.
  Check User Authorizations: Ensure that the user has the necessary permissions to access and manage promise to pay records.
  Consult Configuration Settings: If you suspect a configuration issue, consult with your SAP administrator or technical team to review the settings related to the FDM module.
  System Logs and Support: Check system logs for any additional error messages or warnings that could provide more context. If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM1 (Create Promise to Pay), FDM2 (Change Promise to Pay), and FDM3 (Display Promise to Pay).
  Documentation: Review SAP documentation or help files related to the FDM module for more detailed information on managing promises to pay.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.