How To Fix FDM_COLLECTION069 - Promise to pay for invoice & & & locked by user &

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 069

• Message text: Promise to pay for invoice & & & locked by user &

What causes this issue?

DEFINE &USER& = &V4&
INCLUDE MESSAGE_ENQUEUE_USER OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION069 - Promise to pay for invoice & & & locked by user & ?

  The SAP error message FDM_COLLECTION069 typically indicates that a promise to pay for a specific invoice is locked by another user. This can occur in the context of the SAP Collections Management module, where multiple users may be trying to access or modify the same promise to pay.
  Cause:
  
  Concurrent Access: Another user is currently editing or has locked the promise to pay for the invoice in question.
  Session Timeout: A previous session may not have released the lock properly due to a timeout or unexpected termination.
  System Configuration: The system may have specific configurations that enforce locking mechanisms for data integrity.
  
  Solution:
  
  Identify the Locking User: Check who is currently holding the lock. This can often be done through transaction codes like SM12 (to view and delete locks) or SM21 (to check system logs).
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their task may resolve the issue.
  Contact the User: If possible, communicate with the user who has the lock to understand their actions and when they might release it.
  Release the Lock: If the locking user is no longer active or if the lock is stale, an administrator can manually release the lock using transaction SM12.
  Check for System Issues: If this issue occurs frequently, it may be worth investigating if there are underlying system issues or configuration settings that need adjustment.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SM21: To check system logs for errors or warnings.
  SU01: To check user details and their current sessions.
  
  
  User Training: Ensure that users are trained on how to properly manage promises to pay and understand the implications of locking.
  System Performance: Regularly monitor system performance and user activity to prevent locking issues from becoming a bottleneck in operations.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.