How To Fix FDM_COLL_01028 - Customer &1: Rejected master record change

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLL_01 - Messages in Collections Management

• Message number: 028

• Message text: Customer &1: Rejected master record change

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLL_01028 - Customer &1: Rejected master record change ?

  The SAP error message FDM_COLL_01028 indicates that a change to a customer master record has been rejected. This error typically occurs in the context of the Financial Data Management (FDM) module, particularly when there are issues with the data being processed or the configuration settings.
  Cause:
  The rejection of the master record change can be attributed to several potential causes, including:
  
  
  Data Validation Issues: The data being submitted for the customer master record may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or values that do not comply with business rules.
  
  
  Authorization Issues: The user attempting to make the changes may not have the necessary authorizations to modify the customer master record.
  
  
  Status of the Customer Record: The customer record may be in a status that does not allow changes (e.g., blocked or inactive).
  
  
  Configuration Settings: There may be specific configuration settings in the system that prevent changes to certain fields or records based on business logic.
  
  
  Integration Issues: If the customer master data is being updated through an integration process (e.g., from another system), there may be issues with the data being sent or the mapping of fields.
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Data Validity: Review the data being submitted for the customer master record. Ensure that all mandatory fields are filled out correctly and that the data adheres to the required formats and business rules.
  
  
  Review Authorizations: Verify that the user has the necessary permissions to make changes to the customer master record. If not, appropriate authorizations should be granted.
  
  
  Check Customer Status: Look into the status of the customer record. If it is blocked or inactive, you may need to change its status before making updates.
  
  
  Examine Configuration Settings: Review the configuration settings related to customer master data management. Ensure that there are no restrictions in place that would prevent the changes you are trying to make.
  
  
  Integration Review: If the changes are being made through an integration process, check the data being sent for any discrepancies or mapping issues.
  
  
  Consult Logs: Check the application logs or error logs for more detailed information about why the change was rejected. This can provide insights into specific validation errors or issues.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the FDM module to understand the requirements and constraints related to customer master data changes.
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data management (e.g., XD01, XD02, XD03) to navigate and check records effectively.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.