How To Fix FDM_COLL_01025 - Customer &1, company code &2: Master record change rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLL_01 - Messages in Collections Management

• Message number: 025

• Message text: Customer &1, company code &2: Master record change rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLL_01025 - Customer &1, company code &2: Master record change rejected ?

  The SAP error message FDM_COLL_01025 indicates that a change to a customer master record has been rejected. This typically occurs in the context of financial data management (FDM) or when dealing with customer data in the SAP system. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Data Locking: The customer master record may be locked by another user or process, preventing changes from being made.
  Authorization Issues: The user attempting to make the change may not have the necessary authorizations to modify the customer master record.
  Inconsistent Data: There may be inconsistencies or errors in the data being submitted for the change, such as invalid values or formats.
  Business Rules: Certain business rules or validations may be preventing the change from being accepted. For example, if the customer is flagged for review or if there are outstanding issues with the account.
  System Configuration: Configuration settings in the SAP system may restrict changes to certain fields or under certain conditions.
  
  Solutions:
  
  Check for Locks: Verify if the customer master record is locked by another user. You can use transaction code SM12 to check for locks and release them if necessary.
  Review Authorizations: Ensure that the user has the appropriate authorizations to make changes to the customer master record. This can be checked using transaction code SU53 or by consulting with your security team.
  Validate Data: Review the data being submitted for changes to ensure it meets all required formats and business rules. Correct any inconsistencies before attempting to save again.
  Consult Business Rules: Check if there are any specific business rules or validations that need to be addressed. This may involve consulting with your finance or compliance teams.
  System Configuration Review: If the issue persists, it may be necessary to review the system configuration settings related to customer master data. This may require assistance from an SAP Basis or configuration expert.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02 (Change Customer), FD02 (Change Customer - Financial), and SM12 (Display and Delete Locks).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to customer master data management for best practices and guidelines.
  
  If the issue continues after following these steps, it may be beneficial to engage with your SAP support team or consult SAP's customer support for further assistance.