How To Fix FDM_COLL_01024 - Customer&1, company code &2: Unconfirmed master record change

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLL_01 - Messages in Collections Management

• Message number: 024

• Message text: Customer&1, company code &2: Unconfirmed master record change

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLL_01024 - Customer&1, company code &2: Unconfirmed master record change ?

  The SAP error message FDM_COLL_01024 indicates that there is an unconfirmed change to a master record for a specific customer and company code. This typically occurs in the context of financial data management or customer master data management within SAP.
  Cause:
  The error arises when there are changes made to a customer master record that have not been confirmed or saved properly. This can happen due to various reasons, such as:
  
  The user did not save the changes after editing the customer master data.
  There are pending changes that need to be confirmed before further processing can occur.
  There may be a system issue or a lock on the master record preventing the confirmation of changes.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check for Pending Changes:
  
  Navigate to the customer master record in the SAP system.
  Verify if there are any pending changes that need to be confirmed or saved.
  
  
  
  Save Changes:
  
  If you find any unsaved changes, ensure that you save them properly. This can usually be done by clicking the "Save" button in the customer master data screen.
  
  
  
  Review Change Logs:
  
  Check the change logs for the customer master record to see if there are any discrepancies or issues that need to be addressed.
  
  
  
  Unlock the Record:
  
  If the record is locked, you may need to unlock it. This can be done by checking for any active sessions or transactions that might be holding a lock on the record.
  
  
  
  Consult with IT Support:
  
  If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying system issues or configurations that might be causing the error.
  
  
  
  Reprocess the Transaction:
  
  After confirming and saving the changes, try to reprocess the transaction that triggered the error.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like FD02 (Change Customer) or FD03 (Display Customer) to access and manage customer master data.
  Authorization: Ensure that you have the necessary authorizations to make changes to customer master records.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or fixes related to this error message.
  
  By following these steps, you should be able to resolve the FDM_COLL_01024 error and ensure that the customer master record is properly updated and confirmed.