How To Fix FDM_AR_CUST013 - No harmonized dunning levels defined

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CUST - FSCM-DM: Dispute Management Customizing (AR Process Integ.)

• Message number: 013

• Message text: No harmonized dunning levels defined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CUST013 - No harmonized dunning levels defined ?

  The SAP error message FDM_AR_CUST013: No harmonized dunning levels defined typically occurs in the context of the dunning process in SAP, which is used for managing accounts receivable and sending reminders to customers for overdue payments. This error indicates that the system cannot find any defined dunning levels for the customer or the dunning procedure being used.
  Cause:
  
  Missing Dunning Levels: The primary cause of this error is that there are no dunning levels defined for the dunning procedure assigned to the customer account.
  Incorrect Configuration: The dunning procedure may not be properly configured in the system, or it may not be assigned to the customer.
  Customer Master Data: The customer master data may not have the correct dunning procedure assigned.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Dunning Procedure Configuration:
  
  Go to the SAP transaction code OBD2 (Dunning Procedure) to check if the dunning levels are defined for the relevant dunning procedure.
  Ensure that the dunning levels are set up correctly, including the dunning texts, dunning charges, and any other relevant settings.
  
  
  
  Assign Dunning Procedure to Customer:
  
  Use transaction code FD02 (Change Customer) to check the customer master data.
  Ensure that the correct dunning procedure is assigned to the customer in the "Dunning" tab.
  
  
  
  Define Dunning Levels:
  
  If no dunning levels are defined, you can create them using transaction code OBD3 (Dunning Levels).
  Define the necessary dunning levels, including the number of levels, intervals, and any specific parameters required for each level.
  
  
  
  Test the Dunning Process:
  
  After making the necessary changes, run the dunning program again (transaction code F150) to see if the error persists.
  
  
  
  Related Information:
  
  Dunning Levels: Dunning levels are stages in the dunning process that determine how reminders are sent to customers. Each level can have different parameters, such as the number of days overdue before a reminder is sent and the content of the reminder.
  Dunning Procedure: A dunning procedure is a set of rules that govern how dunning is handled for a group of customers. It includes the dunning levels and the associated settings.
  SAP Documentation: For more detailed information, refer to the SAP Help Portal or the specific documentation related to Accounts Receivable and Dunning Management.
  
  By following these steps, you should be able to resolve the FDM_AR_CUST013 error and ensure that the dunning process functions correctly for your customers.